SHSierra Hedrick
@sierrahedrick
Lead Esthetician with extensive customer-service experience delivering results in med-spa and wellness settings.
United StatesWhat I'm looking for
I am a dedicated lead esthetician with over five years of customer-service experience across restaurants, front desk operations, and med-spa environments. I independently run esthetics departments, develop service menus, and perform advanced treatments such as dermaplaning and chemical peels.
I excel at client consultations, collaborative care with medical providers and injectors, inventory and backbar management, and training team members to meet service and retail goals. I consistently exceed membership, service, and retail targets through personalized care and product education.
I am dependable, adaptable, and skilled with booking and CRM platforms, Microsoft Office, and POS systems, committed to maintaining high standards of sanitation, client experience, and operational efficiency.
Experience
Work history, roles, and key accomplishments
Lead Esthetician
Radiant Medical Aesthetics
May 2025 - Present (7 months)
Independently manage the esthetics department, developed the full facial service menu, and perform advanced treatments (dermaplaning, chemical peels) while coordinating with medical providers to ensure cohesive treatment plans and maintain inventory and protocols.
Lead Esthetician
Massage Envy
Nov 2023 - Jul 2025 (1 year 8 months)
Led esthetician team development and service delivery, trained new staff on protocols and retail strategies, and consistently exceeded service and retail goals through personalized client care and product education.
Wellness Advisor
Massage Envy
Nov 2023 - Jun 2024 (7 months)
Managed front desk operations and client intake in a high-traffic clinic, scheduled appointments, handled multi-line phones and confidential documents, and exceeded membership and retail sales targets through consultations and conflict resolution.
Hostess / Server
Lucky 32 Southern Kitchen
Nov 2021 - Nov 2023 (2 years)
Provided guest services including greeting, taking reservations and orders, and maintaining sanitation standards while delivering high-quality customer service in a fast-paced restaurant environment.
Education
Degrees, certifications, and relevant coursework
Health And Style Institute - Four Seasons
Esthetics (License), Esthetics
2023 - 2023
Completed esthetics training and obtained Esthetician license through a program at Health And Style Institute from February to September 2023.
Southeast Guilford High School
High school diploma, High School Diploma
2020 - 2021
Completed high school education at Southeast Guilford High School, graduating in June 2021.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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