Empress Hollings
@empresshollings
Experienced esthetician and lead guest services professional focused on client satisfaction.
United StatesWhat I'm looking for
I am a licensed esthetician and seasoned guest services lead with experience managing appointment systems, client relationships, and transactional operations across busy salon and spa environments. I consistently deliver high-quality client consultations, education on treatments and products, and maintain accurate records while supporting marketing and promotional efforts.
My background includes leadership roles where I coordinated communications between service providers and guests, improved repeat bookings through client education, and supported sales growth and operational compliance. I bring strong multitasking, CRM and POS proficiency, and a customer-first approach to create seamless, professional experiences.
Experience
Work history, roles, and key accomplishments
Lead Guest Services
Cortiva Institute
Mar 2023 - Present (2 years 11 months)
Provides front-desk leadership and customer service at an education institute, handling communications, appointment coordination, administrative duties, and maintaining accurate client and financial records.
Lead Esthetician
Enzym Skin Studio
May 2021 - Mar 2023 (1 year 10 months)
Conducted client consultations and recommended treatments and products, managed appointment schedules, supported promotional campaigns that increased sales 10% over four months, and ensured compliance with sanitation and operational standards.
Wax Specialist
European Wax Center
Oct 2019 - May 2021 (1 year 7 months)
Delivered high-volume waxing services while maintaining customer satisfaction and consistent company protocol adherence, documented detailed client notes, and built strong rapport with repeat clientele.
Lead Guest Services
Grove Salon
May 2018 - Sep 2019 (1 year 4 months)
Serves as primary point of contact for customers via phone, email, and in-person, managing appointment scheduling, cancellations, and transaction processing while maintaining organized client records and supporting marketing initiatives.
Education
Degrees, certifications, and relevant coursework
Valencia College
Associate of Arts, General Studies
2016 - 2018
Completed an Associate of Arts program at Valencia College focused on general studies and foundational coursework from January 2016 to May 2018.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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