Weiny Serikako
@weinyserikako
Multilingual customer support and translation specialist with international cross-cultural experience.
What I'm looking for
I am a multilingual professional with hands-on international experience in customer service, translation, and sales across Japan, Portugal, and Brazil. I combine native fluency in Japanese and Portuguese with strong English communication to support diverse clients.
My background includes freelance translation of business documents, live interpretation during investment meetings, and customer support roles assisting Portuguese-speaking clients with mobile and internet services. I have also provided direct client services as a barber, strengthening customer relationship and satisfaction skills.
I bring practical knowledge of CRM and digital communication tools, basic finance and cryptocurrency awareness, and proven ability to operate as a cultural bridge between teams and customers. I am a quick learner, proactive, and detail-oriented.
I prefer remote work, thrive in fast-paced multicultural environments, and am motivated to deliver excellent customer support and accurate translation services that facilitate cross-border collaboration.
Experience
Work history, roles, and key accomplishments
Barber
Self-employed
Mar 2020 - Mar 2021 (1 year)
Delivered haircut and grooming services to international clients, using English and Portuguese to build strong customer relationships and ensure high satisfaction.
Freelance Translator
Upstair Japan
Jan 2019 - Dec 2019 (11 months)
Translated business documents from Japanese to Portuguese and interpreted during investment meetings, facilitating cross-cultural communication between Japanese and Brazilian clients.
Customer Support & Sales Assistant
NTT Docomo
Feb 2018 - Jun 2018 (4 months)
Provided customer service and sales support to Portuguese-speaking clients, assisted with mobile and internet plan contracts, and acted as a liaison between Japanese staff and Brazilian customers.
Education
Degrees, certifications, and relevant coursework
Nagoya International High School
High School Diploma, General Secondary Education
Completed high school education at Nagoya International High School, graduating in 2018.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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