Open to opportunities

Md Shafe

@wazzvlog

Message

I improve operations, customer support, and business growth through structured processes, reporting, and coordination.

India

Message

What I'm looking for

I'm looking for an operations, administration, customer support, or business development role where I can improve processes, support customers, use reporting to strengthen performance, and contribute to business growth.

I've supported restaurant operations at Magic Chilli Restaurant, managing POS billing, cash reconciliation, Excel MIS, inventory tracking, vendor coordination, rostering, and customer escalations.

Previously, I handled customer escalations at Teleperformance and grew Hexaware's client base by 30% and revenue by 25% through pipeline management, proposals, and CRM discipline.

Experience

Work history, roles, and key accomplishments

Admin & Operations Executive

Magic Chilli Restaurant

Jan 2024 - Jul 2025 (1 year 6 months)

Managed daily admin and front/back-of-house operations to ensure smooth service delivery and customer experience. Handled POS/billing, cash reconciliation, and deposits, and created daily Excel MIS reports to support cost control.

POS Billing Cash Reconciliation Excel MIS Reporting Vendor coordination Inventory Management Customer Service Rostering

Relationship Manager - Customer Support

Teleperformance

Sep 2022 - Nov 2023 (1 year 2 months)

Resolved customer queries via phone/email/chat and owned escalations end-to-end, coordinating with internal teams to meet SLAs. Maintained accurate case documentation within CRM/ticketing workflows.

Customer Support Escalation Management CRM Ticketing SLA Management Documentation

Business Development Executive

Hexaware

Apr 2021 - Aug 2022 (1 year 4 months)

Managed prospect pipeline and maintained CRM hygiene. Expanded client base by 30% and increased revenue by 25% within one year, improving proposal-to-win conversion to 40%.

Business Development Pipeline Management CRM Proposal Writing Sales

Education

Degrees, certifications, and relevant coursework

Ranchi University

Bachelor of Business Administration, Business Administration

2021 - 2024

Grade: 7.05/10

Activities and societies: Project: Financial Management & Analysis - Excel-based ratio analysis, budgeting input, and MIS-style reporting.

Pursued a Bachelor of Business Administration with a focus on Finance, achieving a CGPA of 7.05/10. Coursework included Financial Management, Accounting, Business Economics, Statistics, Marketing, and Operations.