Open to opportunities

Muskaan Chouhan

@muskaanchouhan

Operations & Business Support specialist driving end-to-end execution, vendor coordination, and operational efficiency in fast-paced teams.

India

Message

What I'm looking for

I’m looking for a fast-paced operations role where I can lead end-to-end execution, coordinate vendors and stakeholders, improve workflow efficiency, and support launches—leveraging my operations management, CRM, and customer success strengths.

I’m a results-driven Operations & Business Support professional with 5+ years of experience in business operations, customer success, project coordination, hospitality, real estate, and remote team management. I handle end-to-end operational execution, workflow management, launch operations, and stakeholder communication with a strong focus on structured process implementation.

In my current role as Operations Head at Ray and Roots Ventures LLP, I manage end-to-end business operations and remote coordination across projects, overseeing workflow planning, operational reporting, and stakeholder communication while improving operational efficiency. Previously, as Assistant Vice President at Gwala Infra, I managed a premium restaurant franchise project from deal closure to operational launch—leading outlet setup, interior coordination, hiring, vendor management, staffing, and launch marketing, with cross-functional coordination and process execution.

Experience

Work history, roles, and key accomplishments

Current

Operations Head

Current

Ray and Roots Ventures LLP

Dec 2025 - Present (6 months)

Managed end-to-end business operations and remote project coordination, including workflow planning, operational reporting, and stakeholder communication. Improved operational efficiency through structured process implementation.

Operations Management Operational Reporting Vendor coordination Process Implementation Project Coordination CRM Management Microsoft Excel

Assistant Vice President

Gwala Infra

Aug 2024 - Dec 2025 (1 year 4 months)

Managed a premium restaurant franchise project from deal closure to operational launch, overseeing outlet setup, interior coordination, hiring, vendor management, and staffing. Led end-to-end execution and operational planning across hospitality and real estate projects with cross-functional reporting and process delivery.

Project Coordination Operations Management Vendor Management Staffing Launch Operations Workflow Management Hospitality Operations Reporting Microsoft Excel

Assistant Vice President

Dholera World Mark LLP

Aug 2023 - Aug 2024 (1 year)

Led customer coordination, sales support, lead management, and operational activities. Supported marketing campaigns and business development while managing workflows and operational execution.

& Customer Success Lead Management Sales Support Business Development Workflow Management Project Coordination Marketing Campaigns CRM Management Zoho CRM

Senior Sales Executive

Pavlec Communication India Pvt. Ltd.

Mar 2022 - Aug 2023 (1 year 5 months)

Managed B2B customer relationships and handled CRM reporting for business operations. Supported business expansion and client acquisition initiatives to drive growth.

CRM Reporting Client Acquisition Business Expansion Sales Support Workflow Management Zoho CRM Salesforce Microsoft Excel

Chat Support Executive

Teleperformance

Aug 2021 - Mar 2022 (7 months)

Provided customer support and resolved issues through chat-based communication. Ensured timely responses and effective handling of customer queries in a fast-paced environment.

Customer Support Chat Support CRM Management Workflow Management Customer Service Remote Coordination Google Workspace Microsoft Excel