watulo zeresi
@watulozeresi
Customer support professional with over 6 years of experience.
What I'm looking for
I am a dedicated customer support professional with over six years of experience in client-facing roles, sales, data entry, and administrative support. My strong interpersonal communication, problem-solving, and time-management skills have enabled me to excel in fast-paced environments. I am passionate about delivering exceptional customer experiences and contributing to innovative teams.
Throughout my career, I have served as the first point of contact for customers, providing product information and resolving concerns effectively. My experience at Calmness Uganda Limited as a Sales Executive has honed my ability to maintain strong client relationships and ensure satisfaction through timely issue resolution. I am adept with digital tools, including the Microsoft Office Suite and Adobe Suite, and I am always eager to learn new systems to enhance my skill set.
Experience
Work history, roles, and key accomplishments
Sales Executive
Calmness Uganda Limited
Jan 2018 - Present (7 years 4 months)
As a Sales Executive, I served as the first point of contact for customers, providing product information and resolving concerns. I maintained strong client relationships and ensured timely issue resolution while coordinating with teams.
Field Assistant
Kilimo Trust
Jan 2016 - Dec 2016 (11 months)
In my role as a Field Assistant, I assisted with field research and data gathering while responding to inquiries and escalating critical issues to supervisors for prompt resolution. I maintained daily reports and client documentation accurately.
Data Entry Clerk
Kilimo Trust
Mar 2013 - Jan 2014 (10 months)
As a Data Entry Clerk, I entered and verified large volumes of data efficiently and provided administrative support to the project team, ensuring smooth operations and streamlining processes for better data handling.
Waitress
Mr. Tasty
Jul 2012 - Mar 2013 (8 months)
In my role as a Waitress, I delivered outstanding customer service in a fast-paced restaurant environment, managed orders, resolved issues promptly, and ensured a pleasant guest experience.
Education
Degrees, certifications, and relevant coursework
Universal Institute of Graphics and Technology
Diploma, Graphics Design
2015 -
Completed a Diploma in Graphics Design, focusing on various aspects of graphic design, including digital tools and creative processes.
Manafwa High School
Advanced Certificate, General Education
2011 -
Achieved the Uganda Advanced Certificate of Education, covering a range of subjects and preparing for higher education.
Nabumali High School
Certificate, General Education
2009 -
Completed the Uganda Certificate of Education, focusing on foundational education and skills development.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring watulo?
You can contact watulo and 90k+ other talented remote workers on Himalayas.
Message watuloFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
