WZ
Open to opportunities

watulo zeresi

@watulozeresi

Customer support professional with over 6 years of experience.

Uganda

What I'm looking for

I am looking for a role that allows me to leverage my customer support skills in a dynamic environment, where I can contribute to team success and grow professionally.

I am a dedicated customer support professional with over six years of experience in client-facing roles, sales, data entry, and administrative support. My strong interpersonal communication, problem-solving, and time-management skills have enabled me to excel in fast-paced environments. I am passionate about delivering exceptional customer experiences and contributing to innovative teams.

Throughout my career, I have served as the first point of contact for customers, providing product information and resolving concerns effectively. My experience at Calmness Uganda Limited as a Sales Executive has honed my ability to maintain strong client relationships and ensure satisfaction through timely issue resolution. I am adept with digital tools, including the Microsoft Office Suite and Adobe Suite, and I am always eager to learn new systems to enhance my skill set.

Experience

Work history, roles, and key accomplishments

KT

Field Assistant

Kilimo Trust

Jan 2016 - Dec 2016 (11 months)

In my role as a Field Assistant, I assisted with field research and data gathering while responding to inquiries and escalating critical issues to supervisors for prompt resolution. I maintained daily reports and client documentation accurately.

KT

Data Entry Clerk

Kilimo Trust

Mar 2013 - Jan 2014 (10 months)

As a Data Entry Clerk, I entered and verified large volumes of data efficiently and provided administrative support to the project team, ensuring smooth operations and streamlining processes for better data handling.

Education

Degrees, certifications, and relevant coursework

UT

Universal Institute of Graphics and Technology

Diploma, Graphics Design

2015 -

Completed a Diploma in Graphics Design, focusing on various aspects of graphic design, including digital tools and creative processes.

MS

Manafwa High School

Advanced Certificate, General Education

2011 -

Achieved the Uganda Advanced Certificate of Education, covering a range of subjects and preparing for higher education.

NS

Nabumali High School

Certificate, General Education

2009 -

Completed the Uganda Certificate of Education, focusing on foundational education and skills development.

Tech stack

Software and tools used professionally

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watulo zeresi - Sales Executive - Calmness Uganda Limited | Himalayas