JMJesca Christine Masika
@jescachristinemasika
Dynamic hospitality professional with 8 years of hotel operations experience.
UgandaWhat I'm looking for
I am a dedicated hospitality professional with over 8 years of comprehensive experience in hotel operations, specializing in front desk management and reservations. My journey in the hospitality industry has equipped me with the skills to deliver exceptional guest service and manage high-pressure environments effectively. I thrive on creating memorable guest experiences that drive repeat business and brand loyalty.
Throughout my career, I have held various roles, including Senior Receptionist and Housekeeping Supervisor, where I managed daily front desk operations and trained staff to uphold service excellence. My ability to coordinate seamlessly across departments has allowed me to address guest concerns efficiently and contribute to marketing initiatives that enhance the hotel's visibility. I am passionate about tourism and committed to ensuring every guest has a remarkable stay.
Experience
Work history, roles, and key accomplishments
Senior Receptionist & Housekeeping Supervisor
Karibu Guest House Entebbe
May 2023 - Present (2 years 5 months)
Managed daily front desk operations, including guest check-ins/check-outs, inquiries, and providing professional service. Oversaw the reservations system, ensuring accuracy in bookings and optimizing occupancy levels while training and supervising front desk staff to uphold service excellence.
Guest Relations and Reservations Specialist
Mutanda Lake Resort
Aug 2023 - Present (2 years 2 months)
Provided excellent and consistent service, facilitating resort and transportation reservations to meet clientele standards. Optimized occupancy rates and maximized revenue through effective reservation management strategies, utilizing reservation software and channel management systems.
Front Desk Representative
Mutanda Lake Resort
Jun 2023 - Present (2 years 4 months)
Provided excellent and consistent service, facilitating resort and transportation reservations to meet clientele standards. Maintained high guest satisfaction rates and adapted quickly to new technologies in the hospitality industry.
Front Office Associate
Protea Hotel Kampala
Jan 2023 - Present (2 years 9 months)
Greeted all guests and assisted with check-in and check-out processes, operating POS systems and other office equipment. Managed guest bookings and reservations, ensuring a tidy workspace and assisting with administrative tasks as needed.
Education
Degrees, certifications, and relevant coursework
Nkumba University
Diploma, Tourism Operations Management
Studied Tourism Operations Management, gaining expertise in managing various aspects of tourism, including operations and guest services. Developed skills in coordinating travel arrangements and ensuring smooth tourism experiences.
Rwenzori College of Commerce
Certificate, Tourism and Hospitality Management
Completed a Certificate in Tourism and Hospitality Management, focusing on foundational principles of the hospitality industry. Acquired essential skills for guest services and hotel operations.
Tech stack
Software and tools used professionally
Availability
Location
UgandaAuthorized to work in
Job categories
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