Open to opportunities

Jesca Christine Masika

@jescachristinemasika

Email & Chat support, Bookings & Reservations, Digital graphics (Canva), Virtual Administration and Feedback management.

Uganda

Message

What I'm looking for

I am seeking a fully remote role that leverages my diverse skill set in customer support and virtual assistance. My ideal position is with a forward-thinking company that values clear communication, efficiency, and empowers its team to create exceptional client experiences.

My career has been dedicated to providing seamless, high-quality remote support, specializing in roles that blend customer engagement with digital organization. I have extensive experience in Email & Chat Support, where I've honed my ability to resolve inquiries efficiently and build positive customer relationships. This skill directly translates to managing Bookings & Reservations, ensuring accuracy and a smooth client experience from start to finish.

Beyond direct communication, I am proficient in Virtual Administration, adept at managing schedules, data, and workflows to ensure operational efficiency. A key achievement of mine involves leveraging my skills in Digital Graphics using Canva to create engaging marketing materials and internal documents, adding visual value to the teams I support. Furthermore, I have managed Feedback management systems, analyzing customer insights to help companies improve their services.

I am deeply interested in roles that allow me to be a versatile professional who can handle front-line communication, administrative precision, and light graphic design. I am seeking a company where my multifaceted skill set can contribute directly to team success and enhanced customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Reception & Reservation

Current

Karibu Guest House Entebbe

May 2024 - Present (1 year 6 months)

Managed daily front desk operations, including guest check-ins/check-outs, inquiries, and providing professional service. Oversaw the reservations system, ensuring accuracy in bookings and optimizing occupancy levels while training and supervising front desk staff to uphold service excellence.

Customer Service Team Leadership Communication Time Management Hotel PMS (Opera Sales Upselling

Reservations Specialist

Mutanda Lake Resort

Jun 2023 - May 2024 (11 months)

Provided excellent and consistent service, facilitating resort and transportation reservations to meet clientele standards. Optimized occupancy rates and maximized revenue through effective reservation management strategies, utilizing reservation software and channel management systems.

Customer Service Revenue Management Channel Management Policy Implementation Team Management

Front Office Associate

Protea Hotel Kampala

Jan 2023 - May 2023 (4 months)

Greeted all guests and assisted with check-in and check-out processes, operating POS systems and other office equipment. Managed guest bookings and reservations, ensuring a tidy workspace and assisting with administrative tasks as needed.

Cashiering Opera PMS Rooms Division Management Customer Service

Education

Degrees, certifications, and relevant coursework

Nkumba University

Diploma, Tourism Operations Management

2018 - 2023

Studied Tourism Operations Management, gaining expertise in managing various aspects of tourism, including operations and guest services. Developed skills in coordinating travel arrangements and ensuring smooth tourism experiences.

Rwenzori College of Commerce

Certificate, Tourism and Hospitality Management

Completed a Certificate in Tourism and Hospitality Management, focusing on foundational principles of the hospitality industry. Acquired essential skills for guest services and hotel operations.