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Open to opportunities

Wasiu Olanisebe

@wasiuolanisebe

Dedicated Administrative and Customer Support Specialist with strong CRM skills.

Nigeria

What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

I am a dedicated Administrative and Customer Support Specialist with a robust background in CRM, administration, and marketing. My experience spans various roles where I have consistently delivered exceptional customer service and operational support. I pride myself on my ability to resolve inquiries promptly, ensure regulatory compliance, and enhance the overall customer experience. As a proactive team player, I excel in call handling, conflict resolution, and relationship management.

In my recent role as a Quality Assurance Associate at Automatedpros, I conducted regular audits of support agents' interactions, collaborated with marketing and sales teams, and analyzed customer feedback to enhance service quality. My previous experience as an HR/Administrative Supervisor at Towamech Limited allowed me to lead recruitment and training efforts while securing contracts with major telecom companies. I am passionate about leveraging my skills to drive satisfaction and operational excellence in any organization.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

AI

Aspire Institute

Leadership Program, Leadership

2024 - 2024

Participating in the Aspire Leadership Program aimed at developing leadership skills and enhancing professional capabilities.

University of Ibadan logoUI

University of Ibadan

Bachelor of Science, Sociology

2015 - 2020

Studied Sociology, focusing on social behavior, institutions, and the development of societies. Engaged in various projects that enhanced understanding of social dynamics and community engagement.

Tech stack

Software and tools used professionally

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Wasiu Olanisebe - Quality Assurance Associate - Automatedpros | Himalayas