Wasiu Olanisebe
@wasiuolanisebe
Dedicated Administrative and Customer Support Specialist with strong CRM skills.
What I'm looking for
I am a dedicated Administrative and Customer Support Specialist with a robust background in CRM, administration, and marketing. My experience spans various roles where I have consistently delivered exceptional customer service and operational support. I pride myself on my ability to resolve inquiries promptly, ensure regulatory compliance, and enhance the overall customer experience. As a proactive team player, I excel in call handling, conflict resolution, and relationship management.
In my recent role as a Quality Assurance Associate at Automatedpros, I conducted regular audits of support agents' interactions, collaborated with marketing and sales teams, and analyzed customer feedback to enhance service quality. My previous experience as an HR/Administrative Supervisor at Towamech Limited allowed me to lead recruitment and training efforts while securing contracts with major telecom companies. I am passionate about leveraging my skills to drive satisfaction and operational excellence in any organization.
Experience
Work history, roles, and key accomplishments
Quality Assurance Associate
Automatedpros
Sep 2023 - Present (1 year 8 months)
Responsible for conducting audits of support agents' interactions, evaluating customer support processes, and collaborating with marketing and sales teams to enhance service quality. Also involved in training new team members and maintaining client relationships.
HR/Administrative Supervisor
Towamech Limited
Jan 2023 - Aug 2023 (7 months)
Led recruitment and training efforts, managed staff, and secured contracts with major telecom companies. Handled administrative tasks including travel arrangements and payroll support.
Operations Coordinator
Nupat Initiatives
May 2022 - Mar 2023 (10 months)
Led fundraising campaigns, managed logistics for volunteer activities, and contributed to strategic planning for various projects.
Marketing Manager
Nupat Technologies
Mar 2022 - Nov 2022 (8 months)
Led the strategic planning and execution of product launches, designed marketing strategies, and achieved significant sales increases through innovative marketing initiatives.
Marketing Representative
Nupat Technologies
Apr 2022 - Aug 2022 (4 months)
Pioneered marketing efforts, developed comprehensive strategies, and acted as the primary contact for customer inquiries, ensuring high levels of customer satisfaction.
Administrative Assistant
Jozech Business School
Jan 2022 - Apr 2022 (3 months)
Managed the admission process, customized the school's website, and supported daily administrative tasks to ensure efficient operations.
Administrative Assistant
DEchef’s Kitchen
Feb 2020 - Mar 2021 (1 year 1 month)
Oversaw inventory management, scheduling, and safety standards in the kitchen. Managed procurement and budget for kitchen supplies while performing administrative duties.
Education
Degrees, certifications, and relevant coursework
Aspire Institute
Leadership Program, Leadership
2024 - 2024
Participating in the Aspire Leadership Program aimed at developing leadership skills and enhancing professional capabilities.
University of Ibadan
Bachelor of Science, Sociology
2015 - 2020
Studied Sociology, focusing on social behavior, institutions, and the development of societies. Engaged in various projects that enhanced understanding of social dynamics and community engagement.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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