Mark Arnett

I am a results-driven Sales Engineer with nearly five years of experience in technical sales, solution design, and customer success across B2B environments. I won President’s Club in 2022 for exceptional sales support and client outcomes.

At SpectrumVoIP I conduct tailored product demonstrations, lead proof-of-concept trials, and provide pre-sales technical consultation to align solutions with customer needs. I manage end-to-end technical onboarding for enterprise clients, facilitating complex CRM integrations and API planning.

Previously I diagnosed and resolved complex VoIP and hosted PBX issues, served as the escalation point for critical networking incidents, and configured Mikrotik routers while documenting solutions in Zendesk and Helpjuice. I developed troubleshooting processes that improved first-call resolution and mentored junior technicians.

I communicate technical concepts in business terms, collaborate across sales and project teams, and continuously build my network engineering skills through CCNA and Linux continuing education. I bring a practical, customer-focused approach to delivering reliable, scalable communications solutions.