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Wanyama User

@wanyamauser

IT Systems & Application Support Associate at Loanspur Core Banking Systems supporting CBS, M-Pesa integrations, APIs, and payment gateways.

Kenya

Message

At Loanspur Core Banking Systems, I provided Tier-2 support for Loanspur CBS, investigating application incidents, user-account issues, and transaction errors. I also supported M-Pesa integrations, APIs, webhooks, and payment gateways.

I monitored application services and dedicated server environments, and assisted with database monitoring, transaction validation, and reconciliation. When discrepancies or complex incidents arose, I worked with backend engineers and technical teams to support corrective actions and resolution.

Earlier, at Nzoia Sugar Company Limited – HQ, I provided ICT support and administered Windows Server and Active Directory. At Tupande by One Acre Fund, I supported business applications, user accounts, and network connectivity.

Experience

Work history, roles, and key accomplishments

IT Systems & Application Support Associate

Loanspur Core Banking Systems

Oct 2025 - Jul 2026 (9 months)

Provided Tier-2 technical and application support for the Loanspur CBS, investigating and resolving application incidents, user-account issues, transaction errors, and system-related problems. Monitored core application services and third-party integrations to maintain system availability and service reliability.

Core Banking Systems Application Support M Pesa C2B B2C APIs Webhooks USSD SMS Gateways Transaction Monitoring Reconciliations Database Monitoring Incident Management User Support Client Onboarding

ICT Technical Support Officer

Nzoia Sugar Company Limited

Jan 2017 - Dec 2019 (2 years 11 months)

Provided first-line and second-line ICT technical support for users, computer systems, applications, peripherals, and network connectivity. Diagnosed, logged, and resolved hardware, software, connectivity, and application incidents, escalating complex faults to appropriate technical personnel.

ICT Support hardware troubleshooting Software Troubleshooting Windows Server Active Directory LAN WAN Network Connectivity User Account Management System Implementation User Training Asset Management

Weighbridge Clerk

Nzoia Sugar Company Limited

Jan 2016 - Aug 2016 (7 months)

Operated the weighbridge system to capture and process gross, tare, and net weight transactions accurately. Received and recorded vehicles delivering sugarcane and other materials, ensuring accurate and complete transaction records.

Weighbridge Operations Data Entry Transaction recording Reconciliations Operational Reporting Documentation

Helpdesk and Application Support Officer

Tupande by One Acre Fund

Oct 2013 - Sep 2015 (1 year 11 months)

Provided first-line technical support for computer systems, business applications, and network connectivity. Diagnosed user issues, performed initial troubleshooting, and escalated unresolved incidents to appropriate ICT personnel.

Help Desk Support Application Support Troubleshooting User Account Management System Configuration Incident Documentation User Onboarding