Rahab Jane

I am an adaptable and self-driven IT professional with a solid history of providing robust technical support and ensuring successful IT implementations. My natural curiosity fuels my ability to quickly grasp and resolve hardware and software problems across a wide range of technologies. I apply strong analytical and collaborative skills, coupled with a commitment to continuous learning, to effectively tackle complex technical issues and deliver quality solutions that align with business objectives.

Throughout my career, I have gained extensive experience in various roles, including MWP Support at British American Tobacco and Junior Application Support at Stanbic Bank Kenya. My responsibilities have included providing hardware and software support, managing e-alert systems, and resolving complex T24-related tickets. I have also played a key role in the upgrade of the core banking system, demonstrating my ability to work collaboratively with senior support teams to investigate and resolve issues efficiently.

My educational background includes a Bachelor of Science in Information Technology from Mount Kenya University, and I have pursued various certifications to enhance my skills further. I am passionate about leveraging technology to improve business processes and am always eager to learn and grow in my field.