Open to opportunities

Wanja Gichohi

@wanjagichohi

Versatile and results-driven professional with experience in customer service, operations, sales, marketing, and administration.

Kenya

Message

What I'm looking for

I'm seeking opportunities in Sales Operations, Customer Service, Customer Success, Key Account Management, or Virtual Assistance, where I can combine my experience in operations, client relationship management, team leadership, and performance tracking to improve customer experiences, optimize processes, and drive measurable business growth.

I’m a results-driven Sales, Customer Experience, and Operations professional with over 6 years of experience managing field teams, coordinating client accounts, and executing nationwide marketing campaigns to drive business growth. I supervise promoters and activation teams, coordinate operations and logistics, and build strong client relationships in fast-paced environments.

In my roles, I’ve led territory and operations management through KPI monitoring and reporting, trained and coached staff to improve performance, and supported business outcomes with strong communication and negotiation. With a background in criminology, I bring analytical thinking, attention to detail, and a customer-focused approach to every campaign and customer interaction.

Experience

Work history, roles, and key accomplishments

Current

Aviation Drone Technology Coach

Current

SkyHoop Explorers

May 2025 - Present (1 year 2 months)

Design and deliver engaging Aviation and Drone Technology lessons for children aged 5–16 using hands-on learning activities.
Coach students on drone and aircraft fundamentals,flight principles.
Develop lesson plans, practical exercises, and assessments that encourage STEM learning and creativity.
Coordinate club activities, manage equipment, and ensure compliance

Project Coordination Youth Mentorship Curriculum Planning Training And Facilitation STEM Education Aviation STEM Education

Current

Administration Manager

Current

Aidah The Event Planner

Jan 2025 - Present (1 year 6 months)

Coordinated daily business operations to support smooth service delivery and efficient workflows. Managed client and vendor relationships, event staffing/logistics, and operational reporting while resolving client concerns.

Operations Management Client Relationship Management vendor relationship management Event Logistics Staffing Coordination Operational Reporting Record keeping

Current

Usher / Brand Ambassador

Current

Ardmore Marketing

Mar 2022 - Present (4 years 4 months)

Supported the execution of client marketing campaigns across multiple locations. Coordinated promoters during activations, maintained brand visibility and merchandising standards, and produced campaign performance reports.

Promoter Coordination Customer Relationship Management Market Intelligence Reporting Merchandising Field Marketing

Field Operator – Marketing

Auto Industries Ltd (Bajaj)

Jul 2021 - Nov 2021 (4 months)

Managed customer and dealer accounts within assigned territories and supported sales performance. Supervised outlet teams, conducted market analysis, prepared sales reports, and provided after-sales support to strengthen customer relationships.

Customer Account Management Dealer Support Territory Management Market Analysis Sales Reporting After Sales Support Customer Relationship Management

Brand Ambassador / Field Operator

Watu Africa

Jul 2020 - Nov 2020 (4 months)

Promoted asset financing solutions and coordinated field activities to achieve regional sales targets. Collected market intelligence, submitted performance reports, and supported customer retention through education and after-sales engagement.

Field Sales Customer Relationship Management Asset Financing Promotion Market Intelligence performance reporting Customer Retention

Team Lead

Brisk Marketing Ltd

May 2019 - Mar 2020 (10 months)

Led and supervised activation teams across Western and Nyanza regions. Recruited, trained, scheduled, and monitored promoters while coordinating field logistics and monitoring KPIs for operational performance reporting.

Team Leadership Promoter Scheduling Field Logistics Coordination KPI Reporting Operational Reporting Stakeholder Management

Brand Ambassador

Game-Changer Marketing Ltd

May 2018 - Sep 2018 (4 months)

Executed brand activation campaigns and increased product awareness through customer engagement. Collected consumer insights, maintained merchandising standards, and supported product launches and promotions.

Brand Activation Customer Engagement Consumer Insights Merchandising Product Launch

Brand Ambassador

Trueblaq Ltd

Feb 2016 - Apr 2018 (2 years 2 months)

Executed merchandising and promotional activities for EABL brands and ensured merchandising compliance in-store. Built relationships with retail partners and customers while collecting market and competitor insights to support launches and campaigns.

Merchandising Customer Relationship Management Market Intelligence