Open to opportunities

Linda Mugo

@lindamugo

Business development and operations professional driving customer success, inventory optimization, and process improvements.

Kenya

Message

What I'm looking for

I seek a role focused on operations, customer success or process optimization at a growth-oriented company where I can apply analytics, project management and cross-functional leadership to drive measurable efficiencies and customer satisfaction.

I am a business development, customer success and operations professional with 9+ years' experience across automotive and technology sectors, delivering inventory management, data-driven process improvements and digital marketing initiatives that increased brand visibility by 30%.

I've led Kaizen projects, managed comprehensive customer databases, coordinated procurement and OTC operations, and supported cross-functional teams to improve operational efficiency and revenue growth. I seek roles where I can apply analytical skills, project management and a customer-centric approach to operations management, customer success or business process optimization.

Experience

Work history, roles, and key accomplishments

Current

Regional Parts Sales Representative

Current

Simba Corp

Aug 2025 - Present (3 months)

Drove regional aftermarket parts sales, expanding market share through strategic customer acquisition and retention while managing account portfolios, credit limits, and monthly performance reporting.

Account Management Field Sales Sales Reporting Credit Collections Market Analysis Cross Functional Collaboration CRM

Automotive Parts Sales Consultant

CFAO Mobility Kenya

Oct 2022 - Jul 2025 (2 years 9 months)

Achieved monthly sales targets through aftermarket parts sales and OTC operations, maintained accurate CRM records, and coordinated sourcing and delivery to ensure timely fulfillment of VOR and workshop orders.

CRM Inventory Control Field Sales Customer Training

Road Safety Trainer

Mathioya NG-CDF Team

Dec 2020 - Dec 2020 (0 months)

Delivered road safety training programs to community stakeholders, enhancing local road safety awareness and compliance.

Training Delivery Road Safety Public Speaking Community Engagement Curriculum Development Workshop Facilitation

Project Lead - Community Health

Murang'a Community Initiative

Sep 2020 - Nov 2020 (2 months)

Led a short-term community health project coordinating stakeholders and activities to deliver health interventions across Murang'a county.

Project Coordination Community Outreach Stakeholder Management Reporting Team Coordination

Digital Marketing & Brand Manager

AIESEC (EeVe India)

Feb 2020 - Jun 2020 (4 months)

Developed and executed digital marketing and PR campaigns for an electric vehicle brand, increasing brand visibility by 30% and supporting sales pipeline growth during market expansion.

Digital Marketing Social Media PR Campaign Management Brand Management Content Strategy Customer Engagement Analytics

Automotive Parts Coordinator

DT Dobie & Company Kenya Limited

Aug 2016 - Feb 2020 (3 years 6 months)

Managed parts inventory, shipments, warranty processing and vendor POs while leading Kaizen initiatives that streamlined workflows and improved warehouse efficiency.

Inventory Management Vendor Management Warranty Processes Order Processing Warehouse operations

Micro-Enterprise Trainer

AIESEC in Rwanda

Jun 2015 - Aug 2015 (2 months)

Provided micro-enterprise training to local entrepreneurs, delivering capacity-building sessions to improve business skills and enterprise development.

Training Micro Enterprise Development Capacity Building Facilitation Business Coaching