Open to opportunities

Wanda Hunter

@wandahunter

Customer Service Representative and accountant who solves customer issues and delivers accurate, reliable financial processing.

United States

Message

What I'm looking for

I’m looking for a Customer Service position where I can use my business experience to resolve customer issues quickly, work comfortably in multi-system environments, and deliver accurate, dependable outcomes every day.

I’m a customer-focused professional with deep business and accounting experience, and I aim to bring that combination into customer service. In roles across insurance claims, payroll, and account reconciliation, I’ve been trusted to review, process, and resolve issues accurately and on time.

I’ve also served customers directly—handling inbound calls and online chats, troubleshooting TurboTax login and password problems, and de-escalating concerns with empathy and professionalism. Whether I’m navigating multiple systems, processing exceptions, or explaining payment and billing details, I work to turn friction into clear outcomes for customers and teams.

Experience

Work history, roles, and key accomplishments

Accountant

Macon Water Authority

Oct 2024 - May 2026 (1 year 7 months)

Reviewed and processed insurance claims for payment and handled posting and reconciliation of payroll accounts. Managed return mail, write-offs, and daily exception reporting.

Insurance Claims Processing Payroll Reconciliation POS Exception Reporting Customer Service Support Data Reconciliation

Customer Service Representative

OMNI

Feb 2026 - Apr 2026 (2 months)

Serviced TurboTax customers by resolving login and password issues through inbound calls and online chats. Navigated multiple systems concurrently to troubleshoot and assist customers.

Inbound Customer Support Account Login Issues Password Resets Problem Solving

Accountant

Union County Community Action

Feb 2021 - Jun 2024 (3 years 4 months)

Processed biweekly payroll and reconciled payroll tax accounts. Reconciled retirement contributions and health insurance deductions and communicated trends to the leadership team.

Biweekly Payroll Health Insurance Deduction Reconciliation Trend Analysis Remote Work

Senior Accountant

Southern Regional Medical Center

Jan 2018 - Nov 2018 (10 months)

Prepared financial statements and provided account analysis to support reporting and decision-making. Reconciled payroll, accounts payable, and inventory accounts while managing multi-tasking demands in a team environment.

Financial Statement Preparation Payroll Reconciliation Accounts Payable Time Management Team Collaboration

Accountant

Wellstar Atlanta Medical Center

May 2013 - Jan 2018 (4 years 8 months)

Reconciled cash, facility leases, patient refunds, and payroll taxes and prepared journal entries to support accurate financial records. Assisted accounts payable and payroll departments and billed invoices for interns while identifying contract discrepancies.

Cash Reconciliation Patient Refunds Journal Entries Accounts Payable Support Invoice Contract Discrepancy Identification

Customer Service Representative

Phillips Arena

Sep 2014 - Sep 2015 (1 year)

Scanned tickets, answered guest questions, and escorted guests to their seats while delivering excellent customer service. De-escalated complaints with empathy and professionalism.

Ticket Scanning Guest Service Empathy Customer Service event support

Staff Accountant

First Health of the Carolinas

Jul 2006 - Sep 2012 (6 years 2 months)

Reconciled cash, patient refunds, and returned checks to the general ledger. Explained COBRA, processed COBRA payments, and reconciled COBRA benefits.

General Ledger Cash Reconciliation Patient Refunds COBRA Administration COBRA Payment Processing