Open to opportunities

wambui risper

@wambuirisper

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Organized virtual assistant specializing in e-commerce operations, data management, and customer support.

Kenya

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What I'm looking for

I seek remote, flexible roles in e-commerce operations or virtual assistance where I can apply database and inventory expertise, support customers, and grow responsibility while maintaining mom-flexible hours.

I am a detail-obsessed virtual assistant with 2+ years supporting a high-volume online jewelry retailer, skilled in end-to-end order processing, inventory management, and complex database work across WordPress/PHPMyAdmin and Lightspeed. I built the company's first onboarding manual, managed seven-figure sales operations single-handedly, and implemented processes that improved accuracy and customer follow-up.

I am ALX-certified, degree-educated, calm under pressure, and fully remote-flexible to balance professional responsibilities with parenting. I deliver reliable administrative support, client communication, calendar and appointment management, and can provide professional voiceover or customer-call services as needed.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Magnolia Jewelers

Feb 2024 - Present (2 years 4 months)

Managed end-to-end order processing, inventory, and database accuracy for a 7-figure online jewelry business and created the company's first onboarding manual to standardize training. Improved customer responsiveness by maintaining daily follow-ups, handling live chat and reviews, and automating calendar reminders.

Trello Zapier Order Processing Inventory Management