Looking for a job

Wambui karanjah

@wambuikaranjah

Message

I deliver responsive customer support, complaint resolution, and organized remote administration.

Kenya

Message

What I'm looking for

I'm looking for a remote customer service role where I can deliver exceptional support, resolve customer concerns, manage clear communication, and contribute to team success in a location-independent environment.

I manage customer relationships, resolve complaints, and keep client communications clear and professional. At Peakcore Ventures, I coordinate solutions between management, clients, and relevant agencies while maintaining accurate records and meeting submission deadlines.

As a founder and operations manager across fashion, cosmetics, and hydroponics businesses, I've handled customer inquiries, sales, marketing, supplier coordination, financial records, and daily operations independently. I'm seeking a remote customer service role where I can provide dependable support and contribute to team success.

Experience

Work history, roles, and key accomplishments

Current

Operations & Admin Officer

Current

Peakcore Ventures

Jan 2025 - Present (1 year 10 months)

Managed client communications and ensured clear, professional correspondence with stakeholders. Handled complaint resolution and maintained accurate records and data management systems.

Client Communication Complaint Resolution Data Management Records Management Microsoft Office Email Management Time Management Problem Solving

Founder & Manager

Wakilisha Enterprise

Jan 2023 - Jan 2025 (2 years)

Managed all customer relationships and sales, including responding to inquiries and resolving customer concerns. Developed and executed marketing strategies across social media platforms.

Customer Relationship Management Sales Marketing Social Media Financial Records Supplier Coordination Communication Skills

Founder & Operations Manager

All Seasons Hydroponics

Apr 2020 - Dec 2022 (2 years 8 months)

Managed client relationships and handled all customer inquiries, ensuring satisfaction and repeat business. Oversaw administrative, financial, and operational functions independently.

Customer Relationship Management Operations Management Financial Management Team Supervision Marketing Communication Skills

Administrator

Ecosystem Technologies

Aug 2019 - Jan 2020 (5 months)

Managed company files, correspondence, and organized records to ensure operational efficiency. Handled data entry and document management, and provided administrative support.

Data Entry Document Management Records Management Administrative Support Microsoft Office Attention To Detail

Environmental Attachment Student

Octopus Environmental Consultancy

Sep 2018 - Nov 2018 (2 months)

Gained exposure to Environmental Impact Assessment (EIA) report review and environmental audit processes. Supported office operations and client reception during attachment period.

Environmental Impact Assessment Environmental Audits Office Operations Client Reception

Environmental Attachment Student

NEMA Kenya

Sep 2017 - Nov 2017 (2 months)

Supported the County Director of Environment in managing environmental compliance and regulatory oversight. Conducted site verification visits and prepared reports evaluating Environmental Impact Assessments.

Environmental Compliance Environmental Impact Assessment Report Writing Database Management Data Integrity