Open to opportunities

wajeeh raza

@wajeehraza

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I am a results-driven operations and sales professional focused on customer success.

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What I'm looking for

I seek an operations or sales role where I can drive growth, optimize processes, lead teams, and deliver excellent customer experiences using CRM, e-commerce and payment platforms while advancing my career.

I am a motivated operations and sales professional with diverse experience across retail, reservations, quality assurance, content management, and customer service.

I have led day-to-day operations and order management, managed retail stores with an online presence, launched and operated a CV/resume service for international clients, and processed payments via Stripe, PayPal, and wire transfers; I have also supported international events and reservation operations using platforms like Airbnb and Booking.com.

I focus on improving processes, driving business growth, and enhancing customer satisfaction by leveraging CRM tools, marketing strategies, and cross-functional collaboration to deliver measurable results.

Experience

Work history, roles, and key accomplishments

Current

Order Picking Team Lead

Current

Rafeeq

Jun 2025 - Present (2 months)

Manage day-to-day order processing at Ansar Gallery, coordinating team and customer communications to ensure swift delivery and accurate stock records.

order fulfillment Inventory Management Stock Scanning Customer Service

Retail Sales Lead

Shah Batteries

Jan 2023 - May 2025 (2 years 4 months)

Managed a retail store with online presence selling batteries across Pakistan, overseeing inventory, order fulfillment, and customer service to ensure timely nationwide delivery.

retail management E Commerce Operations Inventory Management order fulfillment Customer Service Sales

Freelance CV Writer

Workeely

Jan 2023 - Dec 2023 (11 months)

Launched and operated an online CV/resume writing service for UK and US clients, managing marketing, client communication, and international payments via Stripe, PayPal, and wire transfers.

Resume Writing Content Editing Client Management Stripe PayPal Wire Transfers Digital Marketing

Sales Executive

Marcus Evans

Jun 2022 - Dec 2022 (6 months)

Managed international conference reservations for US banks and financial institutions, coordinating logistics, promoting events, and maintaining client relationships to ensure seamless execution.

Client Relations Reserving Conference Logistics B2B Sales CRM

Reservation Assistant

Systems Limited

Jun 2021 - Dec 2021 (6 months)

Managed reservation operations for a U.S.-based real estate business, overseeing housing availability, reservations, and customer support across Airbnb and Booking.com while coordinating billing and listings.

Reserving Airbnb Booking.Com Customer Support Billing Coordination Listings Management CRM

Business Development Executive

SKC Japan

Jan 2021 - May 2021 (4 months)

Generated leads and built a global network to drive business growth, developed marketing strategies, handled pricing and quotes, and managed vehicle purchases and delivery support.

Lead Generation Business Development Pricing Logistics Coordination B2B Sales

Senior Quality Assurance Executive

Techvertix Pvt. Ltd

Jul 2020 - Dec 2020 (5 months)

Managed leads from SEO and PPC teams, evaluated sales and support targets, identified process flaws, and monitored customer interactions to ensure compliance and improve operations.

Quality Assurance Process Improvement Compliance Analytics

Content Quality Assurance Executive

Technado Pvt. Ltd

Jan 2020 - Jun 2020 (5 months)

Reviewed and rectified issues in sales operations, liaised between departments, cross-checked final orders, and used CRM, email, and chat tools to maintain strong client relations.

CRM Order Verification Client Communication

Retail Manager

R & S Auto Batteries

Jan 2015 - Dec 2018 (3 years 11 months)

Managed retail business operations including inventory, purchases, expense control, and customer service to drive sales and maintain strong client relationships.

retail management Inventory Management Purchasing Customer Service Sales