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wairimu maina

@wairimumaina

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Customer-focused project coordinator with hands-on experience in real estate project delivery and client service.

Kenya

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What I'm looking for

I seek a role where I can manage project delivery in real estate or facilities, contribute to client satisfaction, and grow into greater project leadership.

I am a detail-oriented junior project manager with experience supporting residential and commercial property projects from concept to completion, ensuring timely delivery and adherence to specifications. I coordinated contractors, suppliers, and consultants, monitored site progress through inspections, and maintained project schedules using Zoho Projects.

I bring strong customer-service skills from roles as a contact centre agent and receptionist, resolving inquiries and complaints professionally while documenting interactions and escalating complex issues as needed. I also have practical operational experience from facilities cleaning and maintenance roles, emphasizing reliability and time management.

I value excellence, integrity, and empathy, and I am committed to clear communication, organized documentation, and supporting teams through planning, procurement follow-up, progress reporting, and client handovers.

Experience

Work history, roles, and key accomplishments

Junior Project Manager

Homes Universal Ltd

Apr 2025 - Oct 2025 (6 months)

Supported planning and execution of residential and commercial property projects from concept to completion, monitored site progress for 5 projects leading to a 95% success and updated schedules, and prepared progress reports and budgets for management and client review.

Project Management Zoho Projects Budgeting Procurement Progress Reports Quality Assurance

Receptionist

PCEA Ruiru Housing Office

Jul 2024 - Aug 2024 (1 month)

Welcomed visitors and customers professionally, managed appointments and records, and responded to inquiries and customer complaints during a maternity cover period.

Customer Service Records Management Communication Front Desk Operations

Contact Centre Agent

CCI Kenya

Mar 2023 - Aug 2024 (1 year 5 months)

Handled inbound customer inquiries for the Select Home Warranty campaign, resolved complaints and technical issues, processed orders and payments, and documented interactions in the company database.

Customer Support Order Processing Escalation Management Product Knowledge

Cleaner

Nechem Cleaning Limited

Apr 2022 - Mar 2023 (11 months)

Performed daily cleaning tasks, maintained equipment and waste disposal practices, and promoted eco-friendly cleaning methods to enhance workplace cleanliness and client satisfaction.