Open to opportunities

Faiza Rashid

@faizarashid

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Dedicated project coordinator with a passion for community development.

Kenya

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What I'm looking for

I am seeking a role that allows me to leverage my project management skills in community development, with opportunities for growth and impactful work.

I am a dedicated and results-oriented professional with a strong background in community development, project management, and customer service. My experience includes coordinating community outreach programs, managing volunteers, and fostering positive stakeholder relationships. I am skilled in organization, communication, and leadership, with a passion for creating a meaningful impact in the humanitarian and development sectors.

In my current role as a Customer Service Liaison at Tamarind Tree Hotel, I have delivered exceptional customer service to over 1,500 guests annually, achieving a 95% satisfaction rating based on post-visit surveys. My ability to coordinate with cross-functional teams has significantly reduced service delays and improved overall guest experiences. Previously, as a Project Officer at Upendo Children's Rehabilitation Center, I managed and mentored orphaned girls, contributing to a 15% improvement in their school attendance rates and enhancing community awareness of child protection policies.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Liaison

Current

Tamarind Tree Hotel

Jul 2022 - Present (2 years 10 months)

Delivered exceptional customer service to over 1,500 guests annually, achieving a 95% satisfaction rating. Managed guest payments with 100% accuracy and coordinated with teams to reduce service delays by 20%. Handled 200+ email inquiries monthly, maintaining a 24-hour response time for 95% of requests.

Customer Service Payment Processing Team Coordination Communication Problem Solving Microsoft Office

Project Officer

Upendo Children's Rehabilitation Center

Jul 2018 - Dec 2018 (5 months)

Managed and mentored 40 orphaned girls, improving school attendance by 15%. Coordinated food distribution for 200+ households and led rescue missions for abandoned children. Developed a filing system that improved record retrieval speed by 30% and conducted outreach programs for child protection awareness.

Project Management Mentoring Community Outreach Child Protection Stakeholder Engagement Conflict Resolution

Volunteer Youth Worker

La Salle Catholic Primary School

Jan 2017 - Mar 2017 (2 months)

Organized recreational and educational activities for over 300 students, enhancing their confidence and teamwork skills. Maintained performance records to improve program monitoring and collaborated with staff to implement activities, receiving positive feedback from 90% of stakeholders.

Activity Organization Collaboration Teamwork Communication

Education

Degrees, certifications, and relevant coursework

Africa International University

Bachelor of Arts, Development Studies

2021 -

Grade: Second Class Honors: Upper Division

Pursued a Bachelor of Arts in Development Studies, achieving Second Class Honors: Upper Division, focusing on community development and humanitarian efforts.