Open to opportunities

Wahiba Marouk Essafi

@wahibamaroukessafi

Multilingual customer-service professional delivering empathetic support and effective problem resolution across sectors.

Netherlands

Message

What I'm looking for

I seek client-focused roles in customer service or social support where I can apply multilingual communication, empathy, and problem-solving to improve outcomes and grow professionally.

I am a multilingual customer-service professional with experience in outsourcing, hospitality, charity, and social services, committed to delivering empathetic and effective support.

My background includes roles in migration and social customer service across organizations in Ireland and Spain, plus hospitality and logistics experience in Switzerland and the UK.

I have completed training in First Aid Rescue, Manual Handling, Microsoft Office, Salesforce and SaaS CRM tools, and hold a B driver license.

I hold a Bachelor's in Social Work (UGR) and a Postgraduate in Corporate Social Responsibility (UNED), and I bring grit, autonomy and strong problem-solving skills to client-focused roles.

Experience

Work history, roles, and key accomplishments

Social Care Worker

Orchard Care

Apr 2025 - Aug 2025 (4 months)

Provided multilingual social customer service and direct care support in a charity setting, improving client engagement and continuity of care during a seasonal placement.

client support Multilingual Communication Casework Problem Solving Crisis Response Empathy Record keeping

Support Worker (Substitute)

Fundacion CEPAIM

Sep 2024 - Oct 2024 (1 month)

Delivered social support and integration services during a substitute placement, coordinating with staff to maintain service delivery and client outreach.

Integration Services Case Management Spanish Communication Documentation

Humanitarian Support Worker

Humanitarios Sin Fronteras

Apr 2024 - Sep 2024 (5 months)

Provided humanitarian aid and frontline social assistance across programs, supporting vulnerable populations and contributing to operational delivery.

Humanitarian Aid Spanish Teamwork Logistics Crisis Management

Support Worker

Dublin Simon Community

Apr 2023 - Nov 2023 (7 months)

Worked in homelessness services providing client support and outreach, improving access to shelter and social services during the placement period.

Homelessness Support Outreach Crisis Intervention Client Advocacy

Volunteer / Support Assistant

Spanish Red Cross

Aug 2020 - Apr 2021 (8 months)

Supported Red Cross programs delivering social assistance and emergency response services, enhancing community outreach and beneficiary support.

Emergency Response Volunteer coordination Spanish client support Community Outreach

Customer Service Agent

Arvato TikTok

Jun 2020 - Jul 2020 (1 month)

Provided customer service and moderation support for a social media platform during a short-term contract, handling user enquiries and content issues.

Customer Service Moderation Spanish Problem Solving Communication