Wahiba Mares
@wahibamares
Multilingual customer service expert
What I'm looking for
As a dedicated and multilingual problem-solver, I have applied my expertise in customer service to various industries, including outsourcing, hospitality, and social organizations. With a strong passion for enhancing the wellbeing of clients, I have worked in multiple roles, including social assistant, support worker, and social technician.
My experience has equipped me with a unique ability to communicate effectively with diverse groups, ensuring that all individuals receive the support they need. I am committed to delivering high-quality services, and my proactive approach has allowed me to make a positive impact in various settings.
In addition to my professional experience, I have also undertaken various training programs, including courses in data protection, staff manual handling, and medication management. These have not only broadened my knowledge but also enabled me to develop a more nuanced understanding of the complexities involved in social work and case management.
Experience
Work history, roles, and key accomplishments
Social Assistant
Moroccan Association
Jan 2023 - Present (2 years 5 months)
Facilitate integration of migrants in Andalusia by promoting access to essential services
Support Worker
Dublin Simon Community
Oct 2022 - Jan 2023 (3 months)
Assist individuals experiencing homelessness with disabilities and/or mental health issues
Home Care
We Care Agency
Oct 2021 - Oct 2022 (1 year)
Supervise individuals discharged from hospital, providing daily calls to enhance autonomy and wellbeing
Talent Acquisition
Codenaf
Jan 2020 - Feb 2021 (1 year 1 month)
Project plan for social and work inclusion through individual customized itinerary counseling
Social Technician
Red Cross
Jan 2018 - Jan 2020 (2 years)
Support national plan for asylum seekers and refugees in Spain through social services, education, healthcare, and judicial laws support
Education
Degrees, certifications, and relevant coursework
Universidad de Granada
Bachelor of Social Work, Social Work
2014 - 2018
Studied Social Work, focusing on social services, community support, and case management to assist individuals and families in need.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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