Wadejah Charles

Requested and obtained records, managed data, ensured compliance, and performed verification and quality control. Coordinated physical retrieval and tracking and reporting.

Worked as a financial specialist obtaining and collecting patient payments, completing task lists, and handling inbound/outbound calls. Documented pay log information in Excel spreadsheets and provided patients with EOB information and itemized statements.

Properly coded services, procedures, and treatments, and submitted patient claims to insurance companies for reimbursement. Billed patients for uncovered expenses, prepared and sent invoices, corrected rejected claims, and tracked payments.

Answered and directed phone calls, organized and scheduled appointments and meetings, and maintained contact lists and filing systems. Produced correspondence, memos, reports, and invoices, and managed office supplies and equipment.

Generated reports and data, contributed to weekly presentations to Operations Executive team, and liaised with external recruitment agencies. Supported customer shipping needs, ensuring over 10,000 packages met custom requirements, and produced clear oral and written communication.

Gained knowledge of EPIC EMR and OnBase scanning system, medical terminology, and processes such as birth registry, ambulance report review, and ROI scanning. Conducted H&P and OP note auditing, HIPAA rounding, and chart pickup/prep/scan.

Assisted with baggage, flight attendants, and passengers, and prepared thorough plans prior to flights. Received extensive aviation training.

Interfaced with over 300 patients in person, on the phone, or via email to ensure appointment requirements were met. Answered calls, directed calls, greeted guests, scheduled appointments, maintained files, and handled medical supplies inventory.

Sorted mail and scanned mail and packages in the proper location. Transported goods/products between locations and loaded and unloaded material goods.

Activities and societies: Graduated top 25% of 360 students

Earned a High School Diploma from Dutchtown High School in Hampton, GA, graduating in the top 25% of 360 students.

Grade: GPA: 3.4

Activities and societies: Hope Scholarship recipient

Pursued a Bachelor of Science in Health Information Management at Gordon State University in Barnesville, GA.