Vuyokazi Tshiza

I am a highly motivated and results-oriented professional with a strong work ethic and commitment to excellence. With extensive experience in managing shore excursion operations, staff, and customer relations in the cruise industry, I am dedicated to ensuring a high level of guest satisfaction. Currently, I serve as the Shore Excursion Assistant Manager at MSC Cruises, where I oversee the shipboard shore excursion program, focusing on sales, quality control, and administration.

In my role, I collaborate with shipboard management and product development teams to create and implement effective sales and marketing strategies. I conduct staff training to ensure the effective delivery of tour program content and monitor the performance of shore excursion activities for quality assurance. My ability to address guest inquiries and resolve issues related to tours has been instrumental in maintaining high standards of service.

Previously, I worked as a Hotel Cleaner at MSC Cruises, where I maintained cleanliness and orderliness in guest rooms and public areas, adhering to safety and hygiene standards. My experience in logistics coordination and inventory management has equipped me with the skills necessary to optimize operational efficiency. I am now seeking a challenging position that will allow me to leverage my skills and experience to contribute to the success of a dynamic organization.