Vuyani Ludwaba

Perform high-accuracy text annotation, classification, and entity labeling for large-scale AI projects and translate/adapt multilingual content to ensure dataset quality for NLP training.

Designed and executed multi-channel lead generation campaigns for a SaaS marketing platform, increasing SQL volume within two quarters and operationalizing HubSpot for pipeline management.

Directed daily regional service operations and supervised tyre fitters for a 600-vehicle fleet, achieving 100% on-time service; engineered a centralized inventory system and managed job card and financial data to ensure BI reporting accuracy.

Developed user engagement scoring models and audited content against policy guidelines to improve recommendation compliance, synthesizing traffic and behavior trends into executive reports.

Classified and rated large datasets of online search queries to improve search relevance and produced QA reports that identified error patterns and increased dataset accuracy.

Served as primary contact for customer inquiries and complex issue resolution, coordinating with technical and dealership teams to deliver timely solutions and maintain satisfaction.

Advised clients on legal debt restructuring, conducted financial analyses to negotiate repayment plans with creditors, and coached clients on long-term financial management.

Drove Telkom fibre sales through consultative selling, consistently ranking among top performers and managing the full customer lifecycle from contact to post-sale support.

Supervised warehouse order picking, packing, and dispatch operations, improved team productivity and implemented a stock location system that reduced retrieval times.

Completed professional certificate courses including Python Programming, Digital Marketing, SEO Optimization, and Cyber Security Fundamentals.

Studied Marketing Management at the Graduate School of Marketing from 2012 to 2014.

Obtained the Matric Certificate (National Senior Certificate) in 2009.