Vutomi Ndlovu
@vutomindlovu
I build data-driven product operations and Trust & Safety programs at Bolt.
South AfricaWhat I'm looking for
I've spent more than seven years at Bolt building product operations, Trust & Safety, and CX analytics programs across EMEA and Sub-Saharan Africa. I turn raw Databricks data into rollout decisions, executive narratives, dashboards, and repeatable automated reporting.
In Bolt South Africa, I own four concurrent Trust & Safety programs, including phased rider identity-verification rollout, driver-impersonation enforcement, and the national unsafe-area register. I've built GMV-at-risk models, city-level launch scorecards, Slack-delivered reporting pipelines, and interactive geospatial mapping tools that support production decisions.
Previously, I built Bolt's global CX Analytics function from scratch, leading analysts and partnering with Product, Engineering, UX, and Central Operations to turn user friction into solution tracks and better global rollouts. I also scaled SSA Safety Support by recruiting and onboarding 40 FTEs and five team leads for 24/7 coverage.
I'm comfortable moving between SQL, Python, experimentation, geospatial analysis, stakeholder negotiation, and executive communication. I focus on building systems that make decisions more reliable, reusable, and commercially grounded.
Experience
Work history, roles, and key accomplishments
Owns end-to-end ownership of four concurrent Trust & Safety programs, including phased national rollout of mandatory rider identity verification, business-impact modeling, and data infrastructure. Manages enforcement programs, executive reporting, and cross-functional alignment with Product, Engineering, Legal, and other teams.
Built the global CX Analytics function from scratch, establishing standardized processes and embedding operational feedback loops with Group Product Managers, PMs, UX Designers, and Central Operations. Led a team of CX Analysts, owned operational tracking of A/B tests and global rollouts, and drove cross-functional solution sprints.
Scaled SSA Safety Support operations from the ground up, recruiting and onboarding 40 FTEs and 5 team leads for 24/7 coverage, then integrated the region into the Global Safety team. Used incident data to guide the Safety Product team and led regional expansion of the Bolt Care post-incident support program.
Managed 12 Safety Specialists across 24/7 virtual and walk-in support, coordinated the launch of the West African safety division, and directed product discovery for on-trip insurance. Led operational discovery for proactive armed-incident response and identified SOS system errors to reduce false positives.
Authored Bolt South Africa's first Safety SOPs, later used as the blueprint for global safety operations, and built the region's first safety data-capturing system. Managed supply-side operations and redesigned support workflows, cutting first-response time to under 2 hours.
Education
Degrees, certifications, and relevant coursework
University of Johannesburg
Bachelor of Commerce, Economics and Econometrics
Bachelor of Commerce in Economics and Econometrics.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
Interested in hiring Vutomi?
You can contact Vutomi and 90k+ other talented remote workers on Himalayas.
Message VutomiGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
