Saishka Naidoo

Appointed to Cartrack South Africa's Executive Committee, reporting to the Group CEO, with mandate for Operations Excellence across the business. Contributes to enterprise-wide leadership focused on sustainable operational performance, customer outcomes, transformation, governance and continuous improvement.

Accountable for enterprise-wide optimisation initiatives and the design of scalable operational frameworks across Cartrack and Picup. Led end-to-end operational and systems integration initiatives, re-engineered national scheduling and onboarding processes, and designed future-state operating models.

Owned national customer experience strategy and execution, leading structural improvements across the customer lifecycle. Designed and managed customer experience frameworks, optimised customer journeys, and scaled the WhatsApp service channel, delivering a 94% improvement in turnaround time.

Delivered analytical and performance-monitoring frameworks for large industrial clients, including Impala Platinum. Produced KPI reporting, budget forecasts and variance analysis to support operational decision-making.

Graduated with distinction in final-year design and research projects.

Completed National Senior Certificate with 8 distinctions.