Vooradi Akhil

I am a customer-focused support specialist with hands-on internship experience resolving 20–30+ daily queries across phone, email, and chat while maintaining 95% customer satisfaction. I consistently log and track interactions in Zendesk, Freshdesk, and HubSpot, collaborate with cross-functional teams, and drive measurable improvements in response time and repeat query reduction.

I built a mini knowledge base and developed communication templates during projects, which reduced repeated queries by 15% and improved professionalism. I thrive in fast-paced, remote environments, prioritize accuracy and empathy, and proactively suggest workflow optimizations to meet SLAs and improve customer experience.