Vladimir Tanovic
@vladimirtanovic
Support manager and technical leader specializing in WordPress, cloud platforms, and customer experience.
SerbiaWhat I'm looking for
I am a results-driven Support Manager and technical leader with broad experience in WordPress support, cloud/SaaS platforms, and systems administration. Over several years I progressed from Customer Happiness Engineer to Support Manager EMEA at Kinsta, leading teams, scaling operations, and resolving complex technical issues related to WordPress and server platforms.
I combine technical expertise with strong people leadership—onboarding and mentoring teams, improving customer experience, and implementing Agile processes. Outside work I bring team spirit and competitive drive as a long-time water polo goalkeeper and continuous contributor to community events and knowledge sharing.
Experience
Work history, roles, and key accomplishments
Manage EMEA support operations, leading regional teams and improving customer experience across Kinsta's managed WordPress platform since promotion to manager role.
Led the EMEA support team, implemented processes and coaching that improved service delivery and scaled team operations across the region.
Organized employee wellness activities and events to promote a healthy mindset and team engagement across the Belgrade office.
Resolved advanced ManageWP and WordPress technical issues, implemented Agile practices, and helped scale the Belgrade team from 6 to 40 engineers.
Customer Happiness Engineer
ManageWP, LLC
Jan 2017 - Jun 2018 (1 year 5 months)
Provided WordPress-focused support, maintained knowledge bases, and resolved customer issues to improve product adoption and satisfaction.
Professional Water Polo Goalkeeper
WC Red Star Belgrade
Nov 2011 - Sep 2016 (4 years 10 months)
Competed as goalkeeper in Serbian National League and international competitions, contributing to team performance over multiple seasons.
Professional Freelancer
Elance
Mar 2013 - May 2015 (2 years 2 months)
Delivered remote client projects on schedule, managed milestones, and ensured client satisfaction through iterative feedback and revisions.
Education
Degrees, certifications, and relevant coursework
Information Technology School Belgrade - Comtrade
Bachelor's degree, Electronic Business
2015 - 2019
Completed a Bachelor's degree in Electronic Business with focus on IT and business processes.
Electrotehnical School Nikola Tesla Belgrade
High School Diploma, Computer/Information Technology Administration and Management
2011 - 2015
Completed a High School Diploma in Computer/Information Technology Administration and Management.
Availability
Location
SerbiaAuthorized to work in
Website
vladimirtanovic.comJob categories
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