I lead regional service delivery at Ball Packaging Europe, supporting customer experience, service operations, and team performance in a manufacturing environment.
At Ball, I progressed from System Administrator to ITS GAO MES Technical Analyst and Regional Service Delivery Leader. My background includes technical support, customer satisfaction, communication, and organized service delivery.
Earlier, I led support teams at AVG Technologies and Privax Limited, including General Support Department Lead and Team Leader roles. I’ve also worked directly in customer support and contact-center operations.
I bring experience in networking, Windows servers, manufacturing software, Oracle database administration, team management, coaching, and people development. I’m accustomed to working under pressure in both startup and corporate environments.
