At Gorgias, I provided technical support for an e-commerce customer support platform and worked with Sales, Development, and other departments to investigate issues and coordinate resolutions. At Elementor, I improved the Trustpilot rating from 2.3 to 4.7 in about four months while supporting Plugin and Hosting customers and handling renewals, refunds, disputes, and escalations.
At Elementor, I also led the EMEA team for about eight months during a leadership transition, mentored new agents, and improved workflows through training. I designed an AI-assisted project that classifies email and chat queues by status and triggers staffing alerts.
