Denjean Jakosalem
@denjeanjakosalem
Amazon-focused virtual assistant and customer support specialist driving seller success and operational efficiency.
PhilippinesWhat I'm looking for
I am an Amazon-focused virtual assistant and customer service specialist with hands-on experience supporting sellers, troubleshooting listings, and resolving account issues. I have completed intensive Amazon Virtual Assistant and Executive Virtual Assistant trainings mentored by experienced Filipino coaches and sellers.
My professional background includes roles at Amazon Philippines, IQOR Philippines, and FIS Global Solutions where I managed seller support, billing and payment inquiries, and financial-account customer issues, steadily advancing responsibilities across service and financial accounts.
I prioritize clear communication, fast resolution, and improving seller visibility and satisfaction using tools like Seller Central, Helium 10, Google Workspace, Slack, and Canva to streamline operations and deliver consistent results.
Experience
Work history, roles, and key accomplishments
APAssist sellers with creating and correcting product listings and troubleshooting to ensure optimal product visibility and customer satisfaction.
Customer Service Expert
iQor Philippines
Aug 2021 - Aug 2022 (1 year)
Provided customer support for billing, payments, and basic troubleshooting, resolving issues promptly to maintain customer satisfaction.
Customer Service Expert
FIS Global Solutions
Jan 2019 - Aug 2021 (2 years 7 months)
Managed postpaid accounts, handled billing and payments, and after two years transitioned to financial account support involving bank transactions and dispute resolution.
Education
Degrees, certifications, and relevant coursework
Amazenation
Certificate, Amazon Virtual Assistant
2025 - 2025
Activities and societies: Mentored by a 6-figure Filipino Amazon Seller and Virtual Assistant
Completed a 4-week intensive Amazon Virtual Assistant Masterclass focused on hands-on Amazon seller operations and virtual assistant tasks.
KodEgo
Certificate, Executive Virtual Assistant
2023 - 2023
Activities and societies: Mentored by a Filipina EVA Coach and EVA expert
Completed an executive Virtual Assistant course with hands-on EVA training in a virtual classroom setting.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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