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Mamoe Norman Brown

@mamoenormanbrown

Workplace Administrator at Ministry for Children Oranga Tamariki, supporting practitioners with casework administration and CYRAS records.

New Zealand

Message

At Ministry for Children Oranga Tamariki, I provide administrative casework support to practitioners, including assistance with Family Group Conferences, court processes and referrals.

I keep formal records and help practitioners enter case notes and other information in CYRAS. I also support workplace operations, including reception, fleet and property administration, staff induction and client financial plans.

Previously, I supported customer service, contract administration and accounts payable at Approach Signs Ltd, Downer New Zealand, Toowoomba Regional Council and Russell Mineral Equipment Property. My work included processing invoices and purchase orders, maintaining records, preparing reports and supporting customers and colleagues.

Experience

Work history, roles, and key accomplishments

Current

Workplace Administrator

Current

Ministry for Children Oranga Tamariki

Jul 2023 - Present (3 years 3 months)

Provides administrative support to a team of practitioners, including casework support, record keeping, and coordination of fleet and property management. Also assists with Family Group Conferences, court processes, and staff training.

Administrative Support Case Management Cyras Record keeping Fleet Management Training Health and Safety Reception Telephony Filing TRIM Recruitment support Payroll Asset Management Māori Cultural Framework Risk Management

Customer Service & Administration Officer

Approach Signs Ltd

Jun 2021 - Jun 2023 (2 years)

Handled customer enquiries, prepared job cards, processed banking and timesheets, and supported accounts functions. Also prepared quotes, financial reports, and managed office supplies.

Customer Service Administration Banking Timesheets Payroll Bank Reconciliation Purchase Order Accounts Support Microsoft Office Outlook Word Excel Dynamic Quoting Financial Reporting

Contract Administration

Downer New Zealand

Apr 2019 - Jun 2021 (2 years 2 months)

Provided first response for transport services and customer service enquiries for Wellington City Council contract. Managed claims, invoices, purchase orders, and contract documentation, and assisted with tender preparation and meeting minutes.

Customer Service Contract Administration Invoicing Purchase Order Financial Processes Tender Preparation Meeting Minutes Quality Assurance Filing Archiving Microsoft Office Health and Safety Reception

Administration Officer

Toowoomba Regional Council

Mar 2012 - Mar 2019 (7 years)

Raised purchase orders, scheduled services, processed invoices, and supported fleet management. Also covered reception, handled customer enquiries, and prepared minutes for meetings.

Purchase Order Service Scheduling training coordination Reporting Invoicing Reception Customer Service Timesheets Forms Minutes Fleet Management Two Way Radios Warranty Tyres Data Capture Pathways Kofax Debtors Infringement Notices

Accounts Payable Officer

Russell Mineral Equipment Property

Jan 2005 - Jan 2012 (7 years)

Maintained the creditors ledger, processed invoices and payments, and reconciled supplier statements. Also liaised with procurement and provided reception service when required.