Vivian RossoVR
Open to opportunities

Vivian Rosso

@vivianrosso

Compassionate customer service professional with 15+ years of experience.

United States
Message

What I'm looking for

I am looking for a role that values community connection and creativity, where I can leverage my customer service skills and passion for helping others.

I am a compassionate and tech-savvy customer service and administrative professional with over 15 years of experience in service-based industries, creative media, and volunteer leadership. My career has been dedicated to managing client needs, routing logistics, and creating impactful marketing communications. I have a heart for helping others, especially families, seniors, and veterans, and I am passionate about uplifting communities through excellent service and storytelling.

In my current role as a Customer Service Representative at Chimney Doctors of Colorado, I manage phone scheduling and dispatching technicians across a large rural area. I handle customer inquiries and create engaging marketing content using tools like Canva. My previous experience as an Advertising Specialist at The Flume Newspaper allowed me to develop strong relationships with local business owners and exceed sales goals, even during challenging times. I am recognized for my exceptional graphic design skills and commitment to customer service.

Beyond my professional endeavors, I am actively involved in volunteer leadership roles, including serving as the Chairperson for the Chances Scholarship Program and as a Board Member for the Conifer Chamber of Commerce. I believe in the power of community and strive to make a positive impact through my work and volunteer efforts.

Experience

Work history, roles, and key accomplishments

T#

Customer Service / Graphic Design

The UPS Store #5668

Jan 2015 - Present (10 years 7 months)

Performed general UPS store duties including high-volume printing, binding, and mail sorting. Recognized for exceptional graphic design skills and customer service, also serving as Notary Public and tech support.

Education

Degrees, certifications, and relevant coursework

UN

Unknown

Associate Degree, Audio Visual Technology & Graphic Design

Completed an Associate Degree focusing on Audio Visual Technology and Graphic Design. Gained skills in various software and design principles relevant to media production and visual communication.

Tech stack

Software and tools used professionally

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Vivian Rosso - Customer Service Representative - Chimney Doctors of Colorado | Himalayas