Vivian Rosso
@vivianrosso
Compassionate customer service professional with 15+ years of experience.
What I'm looking for
I am a compassionate and tech-savvy customer service and administrative professional with over 15 years of experience in service-based industries, creative media, and volunteer leadership. My career has been dedicated to managing client needs, routing logistics, and creating impactful marketing communications. I have a heart for helping others, especially families, seniors, and veterans, and I am passionate about uplifting communities through excellent service and storytelling.
In my current role as a Customer Service Representative at Chimney Doctors of Colorado, I manage phone scheduling and dispatching technicians across a large rural area. I handle customer inquiries and create engaging marketing content using tools like Canva. My previous experience as an Advertising Specialist at The Flume Newspaper allowed me to develop strong relationships with local business owners and exceed sales goals, even during challenging times. I am recognized for my exceptional graphic design skills and commitment to customer service.
Beyond my professional endeavors, I am actively involved in volunteer leadership roles, including serving as the Chairperson for the Chances Scholarship Program and as a Board Member for the Conifer Chamber of Commerce. I believe in the power of community and strive to make a positive impact through my work and volunteer efforts.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Chimney Doctors of Colorado
Jul 2021 - Present (4 years 1 month)
Managed phone scheduling and dispatched technicians across a large rural area using advanced routing skills. Created weekly marketing content for social media, postcards, and emails using Canva and email platforms.
Advertising Specialist
The Flume Newspaper
Jan 2018 - Present (7 years 7 months)
Developed advertising campaigns and built strong relationships with local business owners. Created custom layouts for special events, sports, and community magazines, exceeding sales goals.
Customer Service / Graphic Design
The UPS Store #5668
Jan 2015 - Present (10 years 7 months)
Performed general UPS store duties including high-volume printing, binding, and mail sorting. Recognized for exceptional graphic design skills and customer service, also serving as Notary Public and tech support.
Server
Zokas Restaurant
Jan 2006 - Present (19 years 7 months)
Delivered outstanding dining experiences with warmth, humor, and grace. Ensured customer satisfaction in a fast-paced restaurant environment.
Education
Degrees, certifications, and relevant coursework
Unknown
Associate Degree, Audio Visual Technology & Graphic Design
Completed an Associate Degree focusing on Audio Visual Technology and Graphic Design. Gained skills in various software and design principles relevant to media production and visual communication.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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