vivian okoye

I’m a dedicated and empathetic customer care professional with experience working with Alte Skincare and Cosmetics and Remx Stores. I bring a proven track record of resolving customer complaints and providing excellent service, while staying calm and proactive in fast-paced environments.

As a Product Manager at Alte Skincare and Cosmetics (2022–2023), I helped scale up sales and managed cosmetic products by monitoring and improving customers’ reviews. I also collaborated with top shopping malls such as ShopRite, De Don, and City Park Mall to display and sell products.

In my Customer Service Agent role at Remx Stores (2024–2025), I provided exceptional customer support, responded to inquiries, and resolved issues promptly to increase customer satisfaction. I worked closely with the logistics team to ensure timely delivery and used graphics design tools to create visual content for customer communications, leveraging CRM systems like Salesforce and Zoho.