Open to opportunities

Vivian Li

@vivianli1

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Results-driven project manager with expertise in customer service.

China

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What I'm looking for

I am looking for a role that challenges me and fosters growth in a collaborative environment.

I am a results-driven professional with extensive experience in project management and customer service within multinational environments. My career has been marked by a demonstrated success in leading diverse, multicultural teams and managing complex projects while delivering exceptional customer support. I possess excellent problem-solving and decision-making skills, particularly in high-pressure environments, and I am always eager to learn and adapt to new challenges.

In my most recent role as a Senior Technical Program Manager at Hulu/Disney, I managed projects for the Video Player team, collaborating with peer teams across the US and Europe. I successfully delivered multiple large-scale, distributed software projects on iOS, Android, and JavaScript platforms. My ability to collect business requirements, define project timelines, and manage risks has been pivotal in ensuring project success. I have also co-founded a startup, where I honed my skills in product management and team leadership, further enhancing my capability to drive projects from conception to execution.

Throughout my career, I have consistently focused on customer engagement and relationship management, ensuring satisfaction and fostering long-term partnerships. My leadership style emphasizes motivating team members and thriving under pressure, whether in independent or collaborative settings. I am passionate about leveraging technology to improve processes and outcomes, and I look forward to bringing my expertise to new challenges.

Experience

Work history, roles, and key accomplishments

Sr. Technical Program Manager

Hulu/Disney

Aug 2021 - Jul 2023 (1 year 11 months)

Managed projects for the Video Player team, collaborating with US and European teams to deliver large-scale software projects on IOS, Android, and JavaScript platforms. Defined project timelines, tracked progress, identified risks, and monitored QoE metrics to drive improvement plans.

Project Management iOS Android JavaScript Risk Management Stakeholder Management Scrum

Co-Founder

SlipsCloud

Jan 2017 - Aug 2020 (3 years 7 months)

Co-founded SlipsCloud, overseeing product development, fundraising, and human resources. Collaborated with the technical team to define product features and managed financial interactions with VCs and investors.

Product Management Fundraising People Management Requirements Gathering Venture Capital

Sr. Program Manager

Zuora, Inc.

Jun 2012 - Dec 2016 (4 years 6 months)

Led program initiatives to ensure operational readiness for new service offerings and updates, collaborating with customers and presales teams for requirements gathering. Managed the service transition of software releases and coordinated multiple teams for solution delivery through operational readiness testing.

Program Management Software Development Agile Methodologies Scrum Master Stakeholder Management Risk Management Hadoop

Manager, APAC Technical Service

Websense

May 2011 - Jun 2012 (1 year 1 month)

Led the APAC support team, providing top-notch service for Websense Triton security solutions and ensuring high customer satisfaction. Managed expenses, budgets, and strategic planning while providing 24/7 escalation support for urgent customer issues.

Service Management Customer Support Team Leadership Budget Management Strategic Planning SaaS

Engineering Project Manager

Websense

Apr 2008 - Apr 2011 (3 years)

Managed Appliance engineering sustaining tasks, including project planning, budget, and resource allocation. Ensured projects were delivered on schedule and within budget while implementing continuous product improvement measurements.

Project Management Engineering Management Budgeting Quality Assurance Appliance Engineering

Customer Support Engineer

LANDesk Software Beijing

Aug 2007 - Mar 2008 (7 months)

Provided customer support for various LANDesk software products. Assisted clients with technical issues and ensured effective resolution.

Customer Support Technical Troubleshooting Software support Problem Solving Client Communication

IT Support Engineer

UCLA

Jan 2004 - Jul 2007 (3 years 6 months)

Supported day-to-day IT operations for UCLA Medical Center, including PACS, RIS, and Speech Recognition software. Provided troubleshooting, customer support, and user training for medical imaging and informatics systems.

IT Support Technical Troubleshooting PACS Speech Recognition Medical Informatics User Training Customer Service

Education

Degrees, certifications, and relevant coursework

University of Hawaii at Manoa

Master of Science, Computer Science

2002 - 2003

Focused on advanced topics in computer science, including complex algorithms and system design. Gained expertise in theoretical and applied aspects of computing.

University of Hawaii at Manoa

Bachelor of Science, Computer Science

1999 - 2002

Studied foundational computer science principles, including programming languages, data structures, and software development. Developed strong analytical and problem-solving skills.