Open to opportunities

Vivian Gibson

@viviangibson

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Results-driven supply chain and customer service leader focused on outcomes.

United States

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What I'm looking for

I am seeking a role where I can lead supply chain or inventory operations, improve replenishment and forecasting, collaborate cross-functionally, and drive measurable efficiency and customer satisfaction improvements.

I am a results-driven supply chain and customer service professional with broad experience across inventory management, materials planning, merchandising, and customer support. I have a proven record of improving replenishment performance, negotiating supplier agreements, and consistently surpassing sales and service goals in both corporate and field roles.

I bring strong analytical skills, attention to detail, and a collaborative mindset developed at companies including Intel, PepsiCo, Frito-Lay, The Home Depot, and healthcare and financial services organizations. I am motivated to deliver operational efficiencies, enhance customer experiences, and support cross-functional teams to achieve measurable business results.

Experience

Work history, roles, and key accomplishments

Patient Care Coordinator

OnPoint Medical Group

Sep 2023 - Oct 2025 (2 years 1 month)

Managed front-office patient care including pre-visit planning, chart updates, appointment scheduling, and liaison duties to clinical staff to ensure timely billing and organized operations.

Patient Scheduling Medical Records Billing Coordination EHR Customer Service Time Management

Route Sales Representative

Frito-Lay

Jan 2022 - Mar 2023 (1 year 2 months)

Merchandised and supplied large-format grocery accounts, organized promotional displays, and consistently surpassed regional sales goals to optimize profitability and performance.

Merchandising Route Sales Inventory Management Sales Forecasting Retail Execution Promotion Customer Relations Time Management

Customer Support Representative

PLS Financial Services

Sep 2020 - Dec 2021 (1 year 3 months)

Handled customer care interactions, resolved escalated inquiries, maintained accurate records of interactions, and met quality assurance metrics to enhance the total customer experience.

Customer Service Escalations Regulatory Compliance Product Education CRM Quality Assurance Communication

Material Manager

Intel Corporation

Jan 2013 - Aug 2013 (7 months)

Supported supply chain planning and inventory control, coordinated forecasting and supplier engagement, and performed ad hoc analysis to drive supply and inventory decisions.

Inventory Control Supply Chain Supplier Management Forecasting Change Management Inventory Analysis Logistics Stakeholder Engagement

Commodity Manager

Intel Corporation

Jun 2011 - Aug 2013 (2 years 2 months)

Negotiated multi-year supplier contracts, set supplier performance goals, analyzed cost and quality metrics, and launched mentoring programs for new employees and interns.

Contract Negotiation Cost Analysis Performance Management Sourcing Mentoring Procurement Cross Functional Collaboration

Personal Lines Product Manager

The Hartford

Nov 2010 - Jun 2011 (7 months)

Owned product offerings focused on profitability and executed strategies for new business development and growth of existing accounts within assigned regions.

Product Management Go To Market Strategy Account Growth Stakeholder Management Market Analysis

MBA Intern

Apple

Jun 2009 - Aug 2009 (2 months)

Conducted retail store process analyses, consolidated best practices across stores, and prepared reports with action plans to improve productivity and store performance.

Retail Operations Data Analysis Reporting Presentation Efficiency Improvement

Associate (Rotational Program)

The Home Depot

Aug 2007 - Jun 2008 (10 months)

Participated in a rotational leadership program addressing finance and operations challenges, developing actionable strategies and ensuring SOX compliance with cross-functional teams.

Finance Operations SOX Compliance Project Management Process Improvement Stakeholder Engagement Strategic Planning

Inventory Analyst

The Home Depot

Jul 2004 - Jul 2007 (3 years)

Developed replenishment strategy for flooring and appliance categories, lowered inventory and overstock costs, and collaborated with logistics to execute promotions.

Inventory Management Forecasting Logistics Coordination Promotion Data Analysis Cross Functional Collaboration

Material Business Planner

PepsiCo Beverages

May 2003 - Jun 2005 (2 years 1 month)

Managed raw and packaging materials planning for facility production, revamped ordering and replenishment processes, and led monthly inventory counts to improve accuracy and efficiency.

Material Planning Process Improvement Supply Chain Forecasting

Supply Chain Planner

PepsiCo Beverages

Jun 2002 - Apr 2003 (10 months)

Managed label inventory for Tropicana products across manufacturing sites, ensured 100% material availability for launches, and mitigated supply issues affecting production capacity.

Supply Chain Planning Inventory Management Logistics Risk Mitigation