Vivian Chikwem

I’m a customer-focused professional with strong communication and problem-solving skills, built around delivering customer satisfaction and simplifying complex systems for users.

I’ve supported online communities and managed digital platforms by handling customer inquiries through calls, email, and chat, while providing accurate product and policy information. I also process orders and help with order tracking to keep customer experiences smooth.

In my recent role, I addressed customer questions and complaints using Freshdesk and Zendesk. I communicated with customers via email, messages, and social media, collected and shared customer feedback with the team, and used Intercom to resolve issues professionally—especially when handling negative feedback.

I bring strong time management, conflict resolution, and media/communication support to every interaction. I’m motivated by helping customers get answers quickly, improving services through feedback, and maintaining a reliable, friendly support experience.