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Viviana Tuccillo Castaldo

@vivianatuccillo

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I deliver complex digital transformation and enterprise technology projects from planning through production.

Brazil

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What I'm looking for

I'm looking to lead complex digital transformation and enterprise technology programmes, coordinating cross-functional teams and stakeholders to deliver measurable operational, customer, and commercial outcomes.

I've led end-to-end technology delivery for The AA, managing concurrent project portfolios worth up to £10m across web, mobile app, AI, regulatory, and data-privacy initiatives.

Across ATCX, Raven Housing Trust, and Whitbread, I've delivered cloud communications, Dynamics 365, network infrastructure, and managed-service transformations, including cost savings, improved operations, and a 46% monthly call-centre revenue increase.

Experience

Work history, roles, and key accomplishments

Volunteer Educator

Florianópolis

Jun 2025 - Jul 2026 (1 year 1 month)

Delivered English lessons and career mentoring to underprivileged children, students, and professionals, developing their language, communication, and employability skills.

Teaching Mentorship Communication Skills

Senior Project Manager

ATCX

Oct 2021 - May 2025 (3 years 7 months)

Supported CCaaS, UCaaS and CX transformation initiatives, leading the migration from traditional on-premises voice infrastructure to a cloud-based communications solution. Led the RingCentral UCaaS rollout across multiple sites, coordinating stakeholders and technical delivery to complete the transition on time and within budget.

CCaaS UCAAS RingCentral Project Management Stakeholder Management Cloud Migration

Senior Consultant

The AA

May 2021 - Mar 2025 (3 years 10 months)

Managed a portfolio of concurrent technology projects with a combined value of up to £10m, overseeing end-to-end delivery while balancing competing priorities, resources, budgets, risks, dependencies and stakeholder expectations. Managed end-to-end delivery of web, mobile app and AI initiatives, coordinating Development, Product, QA, UX/UI, Engineering and DevOps teams across the full SDLC.

Project Management Agile DevOps CI CD Stakeholder Management Risk Management Budgeting GDPR Regulatory Compliance

Dynamics 365 Project Manager

Raven Housing Trust

Dec 2020 - May 2021 (5 months)

Implemented a new Cloud Telephony system for Raven's Contact Centre (CCaaS) and Unified Comms (UCaaS) for 200 users and the remote workforce. Negotiated a new contract with BT Group, which led Raven to save more than 50% in annual costs on PSTN lines, and implemented an AR-powered visual support system that reduced operatives' physical visits by 30%.

Microsoft Dynamics 365 CCaaS UCAAS Contract Negotiation Augmented Reality Project Management

IT Project Manager

Whitbread

Dec 2018 - Sep 2020 (1 year 9 months)

Upgraded and expanded the Network Infrastructure and Cloud Telephony solution for the call centre dedicated to the German operation, improving network stability and capabilities, and increasing call centre revenue by 46% per month. Deployed a new IT managed service provider for the German territory, enabling growth and reducing costs from the previous supplier by 70% per hotel.

Network Infrastructure Cloud Telephony IT Managed Services Project Management Cost Reduction