Sofia Romeo

Independently leads daily inbound and outbound merchandise operations, coordinating shipments and resolving inventory discrepancies using Oracle SIM, RAS, and Zendesk. Coordinates time-sensitive licensed merchandise and championship product launches, and processes purchase orders, returns, receiving, and related reports.

Hired, onboarded, and scheduled team members to ensure operational coverage, and trained associates on customer loyalty and service standards to improve store KPIs. Handled escalated customer issues and delivered in-the-moment sales floor coaching aligned with brand standards.

Oversaw shipment processing to meet tight timelines for merchandise rollout and store opening readiness. Coordinated cross-functional product flow with visual merchandising priorities, maintained stockroom-to-floor transitions, and led markdowns and floor sets.

Opened and closed the store independently, performing cash handling, safe counts, alarm code management, and daily reporting. Delegated shift responsibilities to associates and provided hands-on coaching across sales, merchandising, and customer service.

Operated the register, supported fitting rooms, and handled go-backs and stock replenishment. Worked cross-functionally with fitting room, cash wrap, and sales floor teams to maintain store updates and a clean customer experience.

Studying Business Administration and Management, General at Southern New Hampshire University, with an expected completion date of May 2026.

Studied Sustainable Architecture at Windham Technical High School, completing the program in June 2021.