RJ Solon
@rjsolon
Highly experienced virtual assistant with strong organizational skills.
PhilippinesWhat I'm looking for
I am a highly experienced and adaptable professional with a proven ability to perform under pressure. My career spans several roles in administrative support, lead generation, and customer service, where I have consistently demonstrated my commitment to excellence and continuous learning. I thrive in dynamic environments and am always eager to enhance my skills.
In my recent position as an Interview Scheduler at AlphaSense, I managed interview schedules, ensuring seamless communication between candidates and clients. My responsibilities included optimizing scheduling processes and maintaining accurate records, which significantly improved the efficiency of our hiring process. Previously, I excelled as a Senior Quality Analyst at Concentrix, where I conducted call audits and provided coaching to enhance team performance.
With a strong foundation in customer service and administrative tasks, I am well-equipped to contribute to a progressive organization that values growth and innovation. I am passionate about leveraging my skills to support teams and drive success.
Experience
Work history, roles, and key accomplishments
Interview Scheduler
AlphaSense
Aug 2023 - Jan 2025 (1 year 5 months)
Managed and organized interview schedules, serving as the primary contact for candidates and clients. Ensured smooth interview processes by confirming details and addressing scheduling conflicts, while maintaining accurate records of interviews.
Admin Assistant & Lead Generation
Stream by AlphaSense
Jul 2021 - Jul 2023 (2 years)
Managed administrative tasks and supported the marketing team by executing campaigns. Generated leads through various channels and maintained accurate records in CRM systems.
Senior Quality Analyst
Concentrix
Apr 2017 - Jul 2021 (4 years 3 months)
Promoted from Customer Service Representative to Senior Quality Analyst. Conducted call audits, provided feedback, and delivered coaching sessions to improve agent performance and maintain quality standards.
Associate Trainer
The Results Companies
Aug 2016 - Apr 2017 (8 months)
Started as a Customer Service Representative and was promoted to Associate Trainer. Conducted training sessions for new agents and provided tailored coaching to enhance skills and productivity.
Customer Service Representative
Eperformax Contact Centers & BPO
Sep 2014 - Apr 2016 (1 year 7 months)
Provided high-quality customer support through various channels, handling inquiries and complaints effectively to ensure a positive customer experience.
Education
Degrees, certifications, and relevant coursework
SCSaint Theresa's College
Bachelor of Science in Secondary Education, Secondary Education
2012 - 2013
Completed undergraduate studies in Secondary Education with a major in English, focusing on teaching methodologies and educational psychology.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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