Open to opportunities

VIVEK VIMAL CHAND

@vivekvimalchand

Message

I lead retail and hospitality teams to improve service, sales performance, and operational efficiency.

India

Message

What I'm looking for

I'm looking for a team leadership or operations role where I can improve service delivery, develop colleagues, use data to strengthen performance, and contribute to sales and customer satisfaction.

At Greggs in Birmingham, I managed task allocation, staff training, scheduling, till reconciliation, and customer complaint resolution, helping exceed quarterly sales goals by 20% and improve customer satisfaction by 15%.

Previously, I led service teams at Compass, Levy UK and supported stockroom operations at Primark. I hold a BSc (Hons) in Finance and Investment from Birmingham City University and apply planning, data-driven decision-making, and team development to improve day-to-day performance.

Experience

Work history, roles, and key accomplishments

Supervisor

Greggs

Jan 2021 - Dec 2024 (3 years 11 months)

Managed task allocation and led training workshops, improving team efficiency and exceeding sales goals. Analyzed scheduling trends and resolved customer complaints to enhance retention and satisfaction.

Team Management Training Data Analysis Scheduling Customer Service Sales

Education

Degrees, certifications, and relevant coursework

Birmingham City University

Bachelor of Science (Hons), Finance and Investment

Activities and societies: Awards: Best group presentation in Ethics, Corporate Governance and Law. Participation and Inclusion officer (2019-2020) of Indian society. Vice-president of BAME society (2019-2020). Student Academic leader.

Executed a comprehensive curriculum in finance and investment, culminating in hands-on projects such as financial statement analysis, portfolio management, and business plan development.