Open to opportunities

Prajv User

@prajvuser

Message

Customer service and retail operations leader with 15+ years across UK and India, focused on calm escalation handling.

India

Message

What I'm looking for

I’m seeking a Retail Operations or Customer Service Leadership role where I can bring people-management and customer-experience skills, lead teams, handle escalations calmly, and keep service quality strong under pressure.

I’m a customer service and retail operations professional with 15+ years of progressive experience across the UK and India, moving from frontline roles into supervisory and assistant management positions. I’m known for reliability, calm handling of customer escalations, and steady coordination under pressure.

In my recent role with Axis Bank Process at Concentrix, I handled high daily volumes while resolving account, transaction, and service queries within SLA timelines, while escalating complex issues with back-office teams to reduce repeat contact. Earlier, as Assistant Store Manager at World of Titan, I supported inventory management, visual merchandising, and customer service standards, supervised sales associates, and helped drive store sales through engagement and upselling.

Experience

Work history, roles, and key accomplishments

Customer Support Officer - Axis Bank

Concentrix

Jan 2019 - Jan 2022 (3 years)

Handled high-volume customer interactions for the Axis Bank process, resolving account, transaction, and service queries within SLA timelines. Escalated and coordinated with back-office/banking teams to resolve complex issues and support process improvement by flagging recurring customer pain points.

Customer Escalation Banking Voice Support Time Management Data Entry and MIS Reporting

Assistant Store Manager (A.S.M)

World of Titan

Jan 2014 - Jan 2018 (4 years)

Assisted with day-to-day store operations, including inventory management, visual merchandising, and customer service standards. Supervised sales associates, supported scheduling and on-floor coaching, and handled escalations, returns, and exchanges to maintain brand standards.

Store Operations Inventory Support Customer Escalation Time Management

Supervisor (Men's Production)

Vinola Knitwear

Jan 2011 - Jan 2014 (3 years)

Supervised a knitwear production team by overseeing daily output, quality checks, and shift scheduling. Trained new floor staff on processes and safety standards and coordinated to resolve line-level issues in real time.

Time Management

Customer Service Representative (C.C.A)

Sainsbury's

Jan 2010 - Jan 2011 (1 year)

Delivered front-line customer service in a high-volume retail environment, handling checkout, queries, and in-store customer support. Maintained accuracy and speed standards during peak trading hours while upholding customer experience benchmarks.

Time Management

Customer Service Representative (C.S.A)

I.T.L India

Jan 2007 - Jan 2009 (2 years)

Provided customer support and issue resolution as an early-career frontline representative. Built foundational communication and query-handling skills in a customer service setting.

Time Management