At Outdoo AI, I own the customer lifecycle for an AI coaching and conversation intelligence product serving US and EU markets. I build and configure roleplay agents from prompts, calls, and transcripts, including personas, smart trackers, and scorecards.
At Pathfndr, I managed enterprise and mid-market accounts and partnered with Sales on renewals and expansion. Proactive renewal planning helped reduce unplanned churn by 15% year over year, while structured onboarding and enablement improved retention by 20%.
I also led and mentored a five-member CS team at Pathfndr, sustaining 85%+ CSAT. I developed an Amplitude-based health-scoring approach and escalated more than 100 validated issues and requests, helping reduce average resolution time by 30%.
