Aishwarya Singh

Lead Customer Success strategy and operations for 300+ enterprise accounts (~$3M ARR), including Microsoft, KPMG, Uber and Clariant. Building the CS operating model end-to-end and establishing Voice of Customer and Program Management practices.

Scaled the Customer Success team from 16 to 40+ professionals and led management of 2,500+ mid-market accounts and $10M+ ARR. Drove an 18% reduction in churn and sustained 110%+ NRR through structured retention and renewal playbooks.

Led a 7-member Customer Success team managing 200+ enterprise accounts, including KPMG, BlackRock, HSBC, Target and Capgemini. Drove 140% Net Revenue Retention by aligning product outcomes with complex enterprise objectives.

Owned end-to-end Customer Success for a portfolio of key enterprise accounts, driving retention, adoption and upsell. Built senior stakeholder relationships and translated customer needs into account strategies that expanded footprint.

Led business development and strategic account management, including technical product demonstrations for prospective clients.

Owned sales across SaaS, web/mobile development and recruitment outsourcing services; set targets and managed contracts and invoicing.

Built the sales process from lead generation to close; hired and led a 3-member team; helped the company generate, in five months, revenue accumulated over the prior two years.

Co-founded the venture, developed the business model and go-to-market strategy, and secured founding partnerships.

Led sales for the Maharashtra region end-to-end — prospecting, closing, retention and client servicing — across 15+ onboarded accounts.

Completed core technical training and worked as a developer on the Allianz account.

Led a 5-member Business Development team; earlier drove client acquisition, partner relations and market research as a team member.

Pursued a Bachelor of Technology in Computer Science, graduating in 2015.