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Vivek Chouhan

@vivekchouhan

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Customer Success Manager at Adcount Technologies (SupplyNote), who drove 95% client retention and ₹1Cr+ ARR expansion.

India

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What I'm looking for

I’m ready to resume full-time professional responsibilities.

At Adcount Technologies (SupplyNote), I managed enterprise SaaS accounts, maintained 95% client retention, and contributed to ₹1Cr+ ARR through upsell, cross-sell, and multi-location adoption.

At Torqus Systems Pvt. Ltd., I led a remote CRM support and implementation team serving enterprise F&B and retail clients. I streamlined onboarding and CRM workflows, reducing onboarding cycles by 20%.

At ABR Café and Bakers Pvt. Ltd., I worked across IT operations and customer success, improving uptime by 15% and reducing customer-reported issues by 20%. I also developed onboarding workflows that reduced time-to-value by 20%.

Most recently, at N.I. Ventures Pvt. Ltd., I led Salesforce Sales Cloud adoption and CRM workflow alignment for international SaaS customers. I also optimized POS, CRM, and online ordering integrations, improving workflow efficiency by 15%.

Experience

Work history, roles, and key accomplishments

IT Head & E-Commerce Manager

N.I. Ventures Pvt. Ltd.

Nov 2024 - Jun 2025 (7 months)

Led Salesforce adoption and CRM workflow alignment for international SaaS customers. Directed IT operations and digital commerce for multi-outlet F&B brands, optimizing integrations and boosting automation efficiency by 15%.

Salesforce CRM Ecommerce POS Integration Digital Marketing Analytics Dashboarding SOP Documentation

IT Lead

ABR Café and Bakers Pvt. Ltd.

Apr 2024 - Aug 2024 (4 months)

Led end-to-end international customer success operations, driving onboarding and adoption for SaaS customers. Designed structured onboarding workflows, reducing time-to-value by 20% and improving CSAT by 25%.

Customer Success Onboarding SaaS CRM Risk Assessment CSAT Process documentation SOPs

Key Account Manager (SaaS)

Adcount Technologies Pvt. Ltd. (SupplyNote)

Feb 2023 - Mar 2024 (1 year 1 month)

Managed large-scale enterprise SaaS accounts, maintaining 95% client retention and driving a 10% ARR uplift. Used Salesforce to monitor account health, adoption, and churn risks, and owned renewal forecasting and expansion strategy.

Salesforce Account Management Renewals Upselling Cross Selling ARR Health Scores Churn Analysis Reporting

Team Lead – Remote CRM Team

Torqus Systems Pvt. Ltd.

Oct 2015 - Jan 2023 (7 years 3 months)

Led a remote CRM support and implementation team of 15 members serving PAN-India enterprise F&B and Retail clients. Streamlined CRM workflows and automated ticket management, reducing onboarding cycles by 20% and improving customer engagement scores by 25%.

CRM Team Leadership Onboarding Workflow Automation Reporting Analytics Escalation Management Upselling