At Tech Mahindra, I provide live chat support for Thames Water customers in the UK, handling emergency operations inquiries, complaints, and escalations.
I document cases in Salesforce CRM, coordinate resolutions, and manage 20–30 customer interactions daily with up to four concurrent chats. I’ve maintained 97% QA, 94% CSAT, and 94% client calibration.
I’ve also built and customized a WordPress website while learning themes, plugins, and site customization, and I use tools including ChatGPT, Claude, and GitHub Copilot.
