Open to opportunities

Vitorino Ferreira

@vitorinoferreira

Senior IT Tooling Engineer at PAYDOCKLTD who automated joiner and leaver workflows with n8n and REST APIs.

At PAYDOCKLTD, I led a migration from Miradore to JumpCloud and manage endpoint operations for macOS and Windows devices. I also led the migration from Malwarebytes EDR to CrowdStrike Falcon.

I built joiner and leaver lifecycle automation in n8n using REST APIs, reducing manual provisioning and deprovisioning work while improving traceability. I also designed periodic IAM access review automation with Atlassian Assets and Jira Service Management.

At FinoaGmbH, I led the JumpCloud MDM deployment and worked on Okta IAM and Google Workspace administration. I also implemented Atlassian Assets inventory and access-review workflows.

Earlier, at Unbabel,Inc/UnbabelUnipessoalLDA, I implemented ManageEngine Endpoint Central and Snipe-IT, while administering Jamf Pro and Okta. At Microsoft, I supported Intune across device enrollment, policies, and application deployment.

Experience

Work history, roles, and key accomplishments

Engineer IT Tooling (Senior)

Paydock Ltd

Jun 2024 - May 2026 (1 year 11 months)

Acted as senior technical authority for end-to-end IT support, leading MDM migration from Miradore to JumpCloud, managing Okta IAM, Google Workspace, and vendor relationships. Led EDR migration to CrowdStrike Falcon and implemented asset inventory and IAM access review automations.

JumpCloud Okta Google Workspace CrowdStrike Falcon Cloud Security Atlassian Assets Jira Service Management N8n REST APIs BASH PowerShell MDM IAM

IT Support Lead / Senior IT Support

Finoa GmbH

Apr 2022 - Jun 2024 (2 years 2 months)

Led implementation and deployment of JumpCloud MDM for 150+ macOS and 10+ Windows devices, administered Okta IAM and Google Workspace, managed vendor relationships, and implemented Atlassian Assets integration and IAM access review automation.

JumpCloud Okta Google Workspace Atlassian Assets Jira Service Management MDM IAM Vendor Management

Desktop Support Manager / Senior Tech Ops Specialist

Unbabel, Inc / Unbabel Unipessoal LDA

Apr 2021 - Apr 2022 (1 year)

Led implementation and administration of ManageEngine Endpoint Central and Jamf Pro for endpoint management, implemented Snipe-IT for asset management, and administered Okta IAM and Google Workspace. Managed vendor relationships and security.

Endpoint Central Jamf Snipe IT Okta Google Workspace MDM IAM Vendor Management

Support Engineer - Intune

Microsoft

Jan 2021 - Apr 2021 (3 months)

Provided advanced support and administration for Microsoft Intune, covering device enrollment, configuration profiles, compliance policies, and application deployment. Designed endpoint-management solutions integrated with Microsoft Entra ID and Microsoft 365.

Microsoft Intune Microsoft Entra ID Microsoft 365 Windows Autopilot MDM Moderate Acute Malnutrition Conditional Access Security Baselines

ICT Technician

Intelcia Portugal

Aug 2019 - Jan 2021 (1 year 5 months)

Maintained IT infrastructure, configured local computers, managed inventories, supported network equipment installation, and resolved hardware/software incidents across Windows, Android, and iOS.

Windows Android iOS Imaging Application Deployment IP phones Network Equipment Inventory Management Incident Management IMAC (Install Move Add Change)

ICT Technician

Fujitsu Technology Solutions

Feb 2007 - Aug 2019 (12 years 6 months)

Maintained IT infrastructure, performed local computer setup and configuration, managed inventories, supported network equipment installation, and resolved hardware/software incidents. Led Windows 7 to Windows 10 SCCM migration and Snipe-IT implementation.

Windows SCCM Snipe IT Imaging Application Deployment IP phones Network Equipment Inventory Management Incident Management IMAC (Install Move Add Change)

Education

Degrees, certifications, and relevant coursework

CEFOSAP

Computer Technician, Computer Technician

2004 - 2006

Completed training as a Computer Technician, covering advanced Microsoft Office, computer installation, maintenance, networking, operating systems, and programming.