Big B

Delivered remote application and technical support to healthcare practices across the US and Canada, ensuring timely issue resolution and high customer satisfaction. Managed end-to-end application implementations, software deployments, upgrades, server migrations, and EHR integrations across Windows Server environments.

Served as the primary point of contact for customers, delivering exceptional support through calls, emails, and service requests while maintaining high service standards. Managed customer tickets from initiation to resolution, ensuring timely updates, SLA compliance, and proactive communication throughout the service lifecycle.

Managed inbound warm leads through chat, calls, and email, delivering personalized customer experiences and converting enquiries into successful sales. Identified customer needs, recommended suitable products, and successfully cross-sold and upsold solutions while maintaining high customer satisfaction.

Delivered exceptional customer support for Vodafone UK through live chat, resolving account, billing, and technical enquiries while consistently achieving high customer satisfaction. Managed customer accounts, service upgrades, renewals, and retention activities by understanding customer needs and recommending suitable solutions.

Led a team of eight recruiters across multiple recruitment projects, ensuring timely delivery, SLA compliance, and high-quality hiring outcomes. Managed end-to-end recruitment for international clients, building strong client relationships and delivering tailored hiring solutions across IT and Non-IT requirements.

Managed end-to-end medical record retrieval for US insurance clients, ensuring timely turnaround and compliance with client service requirements. Coordinated with hospitals, clinics, insurance companies, and copy service providers to obtain medical records efficiently across multiple US time zones.

Pursuing a Bachelor of Arts degree with an expected completion in July 2029.