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Vitena Mateus

@vitenamateus

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Overseas technical support specialist at ENGWE E-BIKE, resolving 300+ tickets and supporting e-bike repairs.

China

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At ShenzhenDayuSportTechnologyCo., Ltd. (ENGWE E-BIKE), I managed online and offline after-sales technical support for e-bikes and sport hardware. I resolved over 300 technical tickets for B2B distributors and B2C clients, and traveled across Europe to work with flagships and repair centers.

At ShenzhenCAMMUSElectronicTechnologyCo., Ltd., I supported racing simulator products through email, phone, and community channels, resolving over 1,000 post-sales technical issues. I also tested products hands-on and took part in field support missions and trade shows.

At ShenzheniMyFoneTechnologyCo., Ltd., I produced 300+ promotional videos and posters, helping acquire 2,000+ new followers and generate $700+ in monthly sales. I also published English content across overseas social channels and used Google Analytics and Google Search Console for SEO work.

Experience

Work history, roles, and key accomplishments

Overseas Technical Support Specialist

Shenzhen Dayu Sport Technology Co., Ltd.

Mar 2025 - Jul 2026 (1 year 4 months)

Managed global online and offline after-sales technical support for e-bikes and sports hardware, ensuring high customer satisfaction. Dispatched on international business trips across Europe to interface with flagship stores and repair centers.

Technical Support Customer Satisfaction B2B B2C Booking Services Repairs Invoicing Coordination Cross Functional Communication Technical Documentation Translation Video Production

Overseas Technical Support Engineer

Shenzhen CAMMUS Electronic Technology Co., Ltd.

Jul 2023 - Feb 2025 (1 year 7 months)

Delivered end-to-end technical support for racing simulator products, writing 50+ daily emails and handling direct phone support with international clients. Utilized community channels to resolve over 1,000 post-sales technical issues effectively.

Technical Support Email Communication Phone Support Discord WhatsApp Reddit Product Testing Troubleshooting Field Support Trade Shows Sales Collaboration

Overseas Lease Management Specialist

Shenzhen Qianhai Xinghao Technology Co., Ltd.

Dec 2022 - Jul 2023 (7 months)

Managed international rental operations, corresponding with global clients via email and phone inquiries in English. Oversaw a property portfolio of 200+ residential units, handling maintenance, leasing contracts, insurance, and safety inspections.

Lease Management Property Management Client Correspondence English Communication Maintenance Coordination Contract Management Insurance Safety Inspections Asset Management

Content Operations Specialist

Shenzhen iMyFone Technology Co., Ltd.

Jun 2022 - Dec 2022 (6 months)

Produced 300+ promotional videos and posters using Adobe Premiere, acquiring 2,000+ new followers and generating $700+ monthly sales. Managed overseas social channels, publishing 20+ daily English posts.

Premiere Pro Video Production poster design Social Media Management Twitter Instagram Facebook Telegram SEO Google Analytics Google Search Console

Enlisted Soldier

People's Liberation Army (Eastern Theater Command)

Sep 2018 - Sep 2020 (2 years)

Served 2 years in grassroots military service; awarded Outstanding Conscript once during active service. Participated in critical flood rescue and disaster relief missions with exemplary performance and high political awareness.

Military Services Discipline Teamwork Leadership Crisis Response Disaster Relief

Education

Degrees, certifications, and relevant coursework

Cunjin College of Guangdong Ocean University

Bachelor of Arts, Business English

2016 - 2022

Bachelor of Arts in Business English. Core coursework included Advanced English, Business Translation, Interpretation, International Trade Practices, and Public Speaking.