At Huawei Technologies Co., Ltd., I developed Smart PV training programs with course frameworks, instructor certification, assessments, and training materials.
I delivered English technical training for overseas frontline engineers and VAP partners, organizing 20+ sessions annually with a 95% satisfaction rate and 10,000+ trainees. I also created 30+ customized materials for product scenarios and customer requirements.
I collected customer feedback, analyzed serviceability issues, and submitted 40+ product improvement requirements to R&D teams. I also supported pilot project delivery, product validation, and product issue analysis.
Previously, I provided global technical support for Huawei Cloud-related products at Shanghai Transcosmos Co., Ltd., resolving customer issues through remote troubleshooting. At Xi’an Aimet Software Technology Co., Ltd., I supported customers in Europe and North America and created English technical documents and troubleshooting guides.
